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[Resolved]  Hul/pureit — Quick & good Service

Dear Hul service team

My Name is Anand I am one of your pureit customer , I want to share one good exceperience about pure it Service……

I am an employee , I am available at home before 9am or after 10pm in a day and i want the service in that time only , on 19th night I have ordered for battery kit to your call center , then I got a call from your local dealer and I told them to come to my home before 9am today he said ok. Really i shocked one of your technician knocked my door at 8am and he has done his work , i am really appreciating that person who came to my place for giving good and quick service , i am very much satisfied for the pureit service , In my personal exceperience every one is selling products But few only giving satisfactory service , in that one of the company hindustan lever.

Once again Thanks to Hul for providing very good service by these kind of efficient people

Keep up the good work..

Contact: [protected]
Complaint marked as Resolved Aug 13, 2020
Complaint comments  10 CommentsShare0Tweet0


HUL/Pureit — No After sales services


I agree to the lackk of services provided by the company. I had a bad experience in this regard. I bought Pureit unit and at the time of delievery i was assured by the incharge that their person will regularly visit for cleaning and maintenance of the unit. Nothing of that sort ever happened. After 3months o[censored]sage I needed to replace the kit. On calling the incharge, he directed me to call the heelp line no. as company policy has change. As per him their service engineers get TA paid by company if complaint is lodged at that no. I did so and was assured by the customer care executive (a lady) that kit will be sent and replaced the next working day. No one turned the whole next week. ( I had called on Saturday 05/07//08). I called again on Saturday 12/07/08 and to my surprise, I was told that my request was cancelled. No reason was given for that. On repeatedly asking for the person responsible to do so I was told that my complaint will be forwarded and kit will be replaced on 1407/08. Again a week has passed by and no one has turned up. The unit is useless without battery. And feel cheated. I would prefer my unit be taken backk and money refunded as I dont want to keep any liason with an organisation that is so callous towards its customer and consequently towards itself. I have all the details of names of persons and their phone no. and time of interactions with them, with me. If any body is listening………
i fully agree ther is no after sale service. they are just not providing the srevices promised by them

HUL Pureit — Disgusting Customer service

Very disgusting customer service. I have purchased the Pureit water purifier. The replacement of battery takles ages. No one bothers to respond to your request. You can use the product once and dump it as HLL will not bother for after sales service.

HUL Pureit — full service

I buy new battery,before one month,but water is no filtered,i tell so many times at perambur service centre, nobody listening. so pls send one service man,service my pureit water purifier,

HUL/Pureit — unable to login

with the password provided by u I am unable to login .so kindly sent the correct
password to my mail_id which is mentioned in the above.

my login id is (ronanki 150627)
and password :- (Rona150627)

pl,check out the same.

Dear Ronanki,

Please send a mail to Pureit.[protected] with your DISC ID/DEPUTEE ID.

We'll do the needful.

Thanks. Helpdesk.

HUL-Pureit — Good Service

I am using Pureit from past one year and i've very good experience with the service given by the company and the product, this is a very good product and i am not falling sick now a days.
i suggest to every one to use Pureit.

Sai Kumar
Seethafal mandi,

HUL — Good Service


I have brought 4 pureit from your Company 4 years back..

Nowadays realy very good service gave by your company...Pureit is very useful to my & my relation family. Thank u very much..

My No-[protected]

HUL/Pureit — Part not received from last 7 days

Dear Team,

I ordered pure it below chamber on 3rd Sep. As per Hull/Pure-it services they commit 2 working days time, But it not received so far.....

Below are details..

Registered phone # [protected]

Thank You
Bhagawant Singh

Dear Bhagawant Singh,

This is in response to your mail regarding Dwell chamber order.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service personnel had visited your place & replaced the Dwell chamber & trust the replacement had been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected] or[protected]

Rest assured of continued support always,

Pureit Team

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    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099