Hutch — Improper & Unauthorised Charges
Improper & Unauthorised Charges - Unhappy Customer - Makes a call to disconnect 50+ corporate connections
I have been using Hutch[protected] since 11 months with a pre-paid connection for my personal use.
Since August I have been using caller Tunes and every month there has been Rs 30/- deducted for this. I have no issues with that.
On 28th or 29th of September called up 111 and requested to Deactivate the caller tunes and it has been promised by one of your executive that it will be taken care. Hence I went and reacharged for another Rs 30/- as the Balannce was in -ve. I gave the mobile to one of my staff who was on the on call support to recieve calls but unfortunately again there has been another Rs 15/- deducted on 2nd/3rd october for the same caller tunes. Due to this reason my staff could not recive any support calls which inturn created a big loss for our business. I don't want to disclose the business what I deal with but I work for an MNC company and we deal with 150+ hutch, 250+ Air Tel, 500+ Reliance connections.
As I was not totally unhappy with the kind of the charges you made on my account with out my knowledge, even after requesting for deactivating the caller tunes facility. Though I made a request to one of your executive to Credit back the Rs 15/- so that I can use the connection and retain the business with you. But unfortunately it did not happen and the request was rejected. I'm totally unhappy with the service provided by Hutch. This gives me an opportunity to disconnect all the 50+ corporate Hutch connections that I have with Hutch and go for better customer service provide.
Please note that I'm not worried about the Rs 15/- that you have charged, but it has been done with out my knowledge, though the request made to deactivate the Caller Tunes facility. Please don't come back and say that I haven't sent a SMS to deactivate as That's an excuse. When a customer directly calls the call center and requests for support you should assist or facilitate him/her with that, than providing suggestion and arguing for the sake of argument. I'm not sure what kind of custoer support this is.
Thanks for your esteemed support.
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