[Resolved] Hyundai Getz Prime — Recurring damages in various parts of the car within 2 yrs of Purchase.

Vibha Salvi

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hi,

I had purchased Hyundai Getz Prime from authorised dealer Jaybharat Hyundai at Worli, Mumbai in May 2008. Within one month of its purchase the horn and the major engine part costing over Rs 25000 had to be replaced. The car has since then has been giving some or the other problem. Very recently i.e. in Mar'10 I had to replace the clutch pad costing Rs 7000, including all other costs and also had to pay additional Rs 3500 for servicing and maintenance charges of my car. However even after doing this servicing my car suddenly stopped working on 3rd of April'10 and i have lodged complaint both to the Hyundai customer care (Complaint no. is I[protected] Head office and also to a nearest Continental Hyundai workshop. However the person from the workshop has located problem, which is expected to be in the engine battery cause of which the car is not in the working condition. Hence that part has to be replaced, which will cost Rs 4000. That is so rediculous how come such a new car and one of the top brands in India exhibit recurring damages of its various engine parts, wherein I had to pay Rs 14000 in just a months time despite of having Insurance policy of the car and even the Annual Maintenance contract. Does this give a hint that one should be very careful while buying Hyundai Car in future. I would surely suggest the same to my well wishers.

Kindly take the corrective steps to address and resolve my complaint at the earliest. My contact no is [protected], [protected].

Thanks & Regds,
Vibha Salvi

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Aug 14, 2020

Complaint marked as Resolved

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Saurav Sood

from Phagwara, Punjab

Hyundai Getz Prime — Faulty Vehicle Delivered

Dear Sir / Madam,

This mail is in reference to the compliant registered with Hyundai Motors India Limited on March 20, 2008; vide complaint no.[protected] attended by Mr Mukul at 11.00 A.M.

Post the delivery of the vehicle till date I have many grievances which have not been resolved till now:

Car was delivered 35 days (approx) after the booking amount was given. Booking amount was given on the first week of February and the car's delivery date was March 9, 2008. The car's odometer at time of delivery showed 61 kms running, for which no explanation was given by the dealer. When I cautioned him of not taking the vehicle, he threatened me of cancelling the same and making me run pillar to post for getting the refund of the booking amount. There by I had to take the car under coercion exercised by the dealer.

At the time of delivery no car manual and service coupons was given, assuring that the same shall be delivered to you in 2 days time. But till date no such booklet has been given and in spite of my repeated reminders no appropriate action has been taken by the dealer. Person concerned at Suhrit Hyundai (Yusuf Sarai) is Mr Shafi / Ms Pushpa. The said complaint is being registered after my reminder call today morning at 10.30 A.M in which I was given a fresh date of March 31, 2008. Above all the sales representative ended the call by saying "Car has been delivered, so forget about the booklet now".

Post delivery, I immediately within an hour visited the dealer indicating the dent in the front right panel of the car, which was duly acknowledged and I was assured of getting the same repaired on 1st service free of cost. This further strengthens my stand that the car was delivered in such condition.

Post delivery the left back seat window handle was not working and which again was acknowledged by the dealer and I was assured of getting the same replaced on 1st service free of cost. This further strengthens my stand that the car was delivered in such condition.

Post delivery the AC panel's air rotators were not working which was acknowledged by the dealer and I was assured of getting the same repaired on 1st service free of cost. This further strengthens my stand that the car was delivered in such condition.

All these faults are the ones which cannot be happen due to mishandling of the product, because it is a presumption that any one who buys a vehicle does not buy it with the intention of damaging it and getting it repaired on each free service. Neither they represent careless handling as such faults were imbedded at time of delivery, which I as a customer skipped checking due to sheer enthusiasm of getting a new car.

It will be appreciated on the part of HMIL, if I get prompt and appropriate solutions to my misery, since I want my self to be called a proud customer of HYUNDAI Vehicle

Thanks and Regards

Saurav Sood
[protected]