[Resolved] Hyundai i10 — Claim for the damages | |
I am Vipin Kansal, customer of Hyundai Company. I had owned a Hyundai i10 (Number-DL 2CAD9567) on 3rd Dec.07 from MGF Hyundai, Jandewalan Extn., New Delhi which was insured by the company. On 23rd March, an accident took place with my car. At that time, I went to MGF for get my car repaired. There I met to Mr. Sumit, who had entered the claim and gave me claim reference number - [protected]. Next Day, Mr. Tajinder Pal Singh from the company was appointed to finalize the survey. He called me up and asked that is your car having CNG Kit? And if you want cashless please give me in written that, "My car is having CNG Kit. Please get my claim cleared and if my papers are not endorsed to Reliance customer care then I won't get my any claim in future again while my car was functioned with CNG Kit just a day ago. At the time of delivery of my car, Tajinder Pal Singh has told me to give me that written letter and to make payment also. I was committed by the surveyor (Tajinder Pal Singh) that you would get all your expenses reimbursed within 20 days. I was shocked that how would I arrange the money then I decided to make payment through credit card just because of his commitment that your all expenses will be reimbursed within 20 days. After 20 days, when I called to T.P.S, he told me to call after 10 days. When I called him after 10 days, he told me to call to Reliance customer care to know about the status and they told me that your file has been closed due to not endorsing the papers and for further verification, talk to your surveyor. Then I called to him and he told me that he would get my file re-opened. After 4 to 5 days, when I called to him, he replied that, " I am continued to get your claim passed out." Then I marked complaint in Reliance customer care (Ph.[protected] on 3rd July 08 against the surveyor and my complaint number is 486127. Then they gave me 36 hours TAT for resolution but didn't get any result from the company and I called them again and they gave me one week time. After one week, when I called to R.C.C, they told me that you will not get your claim due to not endorsing the papers. IMPORTANT: If they do not commit me for the claim then why should I go for the repairing of my car while I had no money at that time? Why they gave me wrong commitment? I put my trust on the company. And I would get my car repaired only if I had the money. This is the way of caring of the customer. Please take some necessary action and get reimbursed my all the expenses otherwise I will have to take a legal action Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
1 Comment | |
Comments
15%
Complaints
6640
Pending
0
Resolved
1019
+91 98 7356 4645
5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
Its been one yr old and the tyres are bald and I would like the technicians to have a look at it. When I approached my dealer CHANDRA HYUNDAI they said you must lodge a complaint to you.
I would like to have my tyres replaced. The car has just completed its 3rd service and has done only 11, 000 kms.
Kindly take suitable and a rapid action for the above.
Regards,
Dannie
[protected]
[protected]