[Resolved]  Hyundai i10 — EPS Power Steering failure

Address:

Karnataka

I have purchased i10 Magna with Sunroof in 2008. The Car was detailed with M/s. Advaith Motors (P) Ltd, ITPL, Bangalore 560048 on 07/03/2011 for regular Servicing. As there was a problem in the EPS Power Steering, I requested them rectify the same. But, I have been informed that the Electronic Power steering has failed and cannot be repaired.The same has to be replaced with a new one at the estimated cost of Rs 21,000(app).

I sincerely hope that this cannot be considered as normal wear and tear and the user is not responsible for the failure of the EPS. I have further information that it is a common problem with i10 and there is no Guarantee that the EPS will work properly after replacement. If that is the case, your Vehicle is totally unsafe.

It is my humble request to M/S HYUNDAI to replace the defective system free of cost.

Kindly note that this is my second car from Hyundai and I had the privilege to enjoying Santro for more than 4 years without any problem before buying this car.

It may please be noted that buying car is not a gamble and any problems like defective components / Electronic Models etc, the customer cannot be penalized. In fact, the OEM has to replace it as being done in USA & Europe.

THE CAR IS OFF THE ROAD SINCE 07/03/2011, IAM FACING IMMENCE DIFICULTIES IN ATTENDING OFFICE AND OTHER PERSONAL WORK

.RESPONCE FROM YOUR AUTHORISED SERVICE PROVIDER IS VERY VERY CASUAL.I HAVE LODGED ONLINE COMPLAINT WITH HMIL AND SPOKEN WITH YOUR PERSON.AGAIN, I WAS ASKED TO WAIT FOR ANOTHER 48 HOURS.IT IS NOT THE WAY YOU WILL TREAT YOUR CUSTOMER.I AM TOTALLY DISGUSTED.