Hyundai Motors Limited — Service

Address:

Dadra & Nagar Haveli, Dadra and Nagar Haveli

Raj Bansal <[protected]@gmail.com> Thu, Jul 28, 2011 at 9:36 PM
To: [protected]@hmil.net
Sir,

I have purchases a Hyundai Verna CRDI 1.5 VGT through your Dealer M/S Sudeep Motors Vapi on 31.01.2007 vide thier Gate pass No. 227. The details of vehicle is as follows:

Chassis No.
MAGCM41YR6M008873

Engine no. D4FA6U030491




This is just to inform you that the crenk shaft of running vehicle was broken on Ahmedabad - Vadodara Express highway recentely. It was odd timming and I have no alternative to call to Express Highway Officials for help, which is on record with them. They leave the vehicle at the Exist side at Vadodara & I left with no other alternative to hand over the vehicle to a outside mechenic & left for Vapi by a state transport bus late in night.

However, I have taken special precaution and instructed to kept each & every small piece of broken parts along with original bills of Items purchased from Hyundai Out let for replacement.

If, you are interested to inspect the same for investigate the resoans of said incidance, which may help you in improvement of overall quality. Please get in touch with undersigned. I assure you whole hearted co-opretion in the matter please.


Raj Bansal
Deputy General Manager - F & A
Global Wind Power Limited
Village: Kherdi, Khanvel,
Silvassa - 396230 DNH

[protected]
[protected]
[protected]
raj.[protected]@gwpl.co.in
[protected]@gmail.com
Raj Bansal <[protected]@gmail.com> Thu, Jul 28, 2011 at 9:38 PM
To: raj.[protected]@gwpl.co.in
[Quoted text hidden]
--
With Kind Regards

R K Bansal
GM - F & A
GWPL, Kherdi, SILVASSA
[protected] Direct LL
[protected] Mobile
raj.[protected]@gwpl.co.in

Customer Relation <[protected]@hmil.net> Fri, Jul 29, 2011 at 9:16 AM
To: [protected]@gmail.com
Dear Customer,

We thank you for writing to Hyundai Customer Care.

Please note that we are in receipt of your e-mail, we shall be advising our concerned Regional Office to coordinate with our dealer to arrange for necessary action to address your concern. You shall be hearing from our Dealer / Area Office within 3 working days. Please bear with us till such time.

In case you are not contacted within 3 working days, you may contact our Regional Offices from Monday to Friday between 8 am till 6 pm at :-



HMIL East Regional Office Service Support Ms. Priyanka [protected]

(West Bengal, Jharkhand, Bihar, North East) Sales Support Ms. Preeti [protected]



HMIL North Regional Office Service Support Ms. Neetu [protected]

(Haryana, Chandigarh, Punjab, Himachal Pradesh, J& K) Sales Support Ms. Harpreet [protected]



HMIL Central 1 Regional Office Service Support Ms. Jayshree [protected]

(Delhi & NCR, Rohtak, Rajasthan) Sales Support Ms. Aparna [protected]



HMIL Central 2 Regional Office Service Support Ms. Nishu [protected]

(Uttar Pradesh, Uttarakhand, Uttaranchal) Sales Support Ms. Aankhi [protected]



HMIL South 1 Regional Office Service Support Ms. Latha [protected]

(Tamil Nadu, Kerala, A & N, Hassan, Bangalore, Shimonga,Mysore, Tumkur, Chickmanglur, Davangere ) Sales Support Ms. Avanti [protected]



HMIL South 2 Regional Office Service Support Ms. Shivani [protected]

(Andhra Pradesh, Rest Karnataka) Sales Support Ms. Shivani [protected]



HMIL West Regional Office Service Support Ms. Swapna [protected]

(Maharashtra, Gujarat, Goa, Chhattisgarh, Madhya Pradesh) Sales Support Ms. Juanita [protected]



For any queries/complaints on product and service you may also reach us at our 24X7 Customer Care Toll Free Number:[protected]From MTNL/BSNL) or [protected] from others.


Thanking you and assuring you of our best possible services at all times.

Regards,

Hyundai Customer Care, India





Customer Relation <[protected]@hmil.net> Sat, Jul 30, 2011 at 9:44 AM
To: [protected]@gmail.com
Dear Sir,



Thanks for writing us.



Since you have already handed over your to outside workshop for repairing so you may get in touch with them directly

& in case of any query, plz contact any of your nearest Hyundai dealers or your concerned Hyundai service dealer for

the same.


Regards,

CR Team







From: Raj Bansal [mailto:[protected]@gmail.com]
Sent: Thursday, July 28, 2011 9:36 PM
To: [protected]@hmil.net
Subject: Crenck Shaft Broken at 60000 KM Running



Sir,



I have purchases a Hyundai Verna CRDI 1.5 VGT through your Dealer M/S Sudeep Motors Vapi on 31.01.2007 vide thier Gate pass No. 227. The details of vehicle is as follows:



Chassis No.



MAGCM41YR6M008873



Engine no.



D4FA6U030491









This is just to inform you that the crenk shaft of running vehicle was broken on Ahmedabad - Vadodara Express highway recentely. It was odd timming and I have no alternative to call to Express Highway Officials for help, which is on record with them. They leave the vehicle at the Exist side at Vadodara & I left with no other alternative to hand over the vehicle to a outside mechenic & left for Vapi by a state transport bus late in night.



However, I have taken special precaution and instructed to kept each & every small piece of broken parts along with original bills of Items purchased from Hyundai Out let for replacement.



If, you are interested to inspect the same for investigate the resoans of said incidance, which may help you in improvement of overall quality. Please get in touch with undersigned. I assure you whole hearted co-opretion in the matter please.





Raj Bansal
Deputy General Manager - F & A
Global Wind Power Limited

Village: Kherdi, Khanvel,
Silvassa - 396230 DNH



[protected]
[protected]

[protected]

raj.[protected]@gwpl.co.in

[protected]@gmail.com

Raj Bansal <[protected]@gmail.com> Thu, Aug 4, 2011 at 9:31 AM
To: Customer Relation <[protected]@hmil.net>
Sir, No further response received so far from anybody from your side. Is there any body to take care of such a important complain of your customer. I can not expect such a behavior of the company.

Sir, Please take up with individual concern & direct nim/her to act in a way which doesn't spoiled the image of company. Take my example, I was willing to shift to higher version of vehicle, but I am sorry to say, I have to think again twice. I need not to mention here that as far as comfort, feathers, Safety measures, Look, etc etc & finally price are more or less same in this segment of number of choice available to a customer throughout the Globe. The time, commitment & service is above all.

Yes, one important point, I missed, please don't write me to contact anybody as my time is priceless.

Please treat this as my last communication To Hyundai Motors form my life time.

With Regards & thanks for such a fantastic treatment.


R K Bansal




[Quoted text hidden]
--
With Kind Regards

Raj Bansal
404, Palms - B, Park City,
SILVASSA - 396230 DNH
[protected]
[protected]
[protected]@gmail.com

Customer Relation <[protected]@hmil.net> Thu, Aug 4, 2011 at 9:33 AM
To: [protected]@gmail.com
[Quoted text hidden]
Raj Bansal <[protected]@gmail.com> Mon, Aug 22, 2011 at 4:26 AM
To: Customer Relation <[protected]@hmil.net>
Sir,

This is height of every thing & I have no words to say further.

Now. I have changed my mind & I decided to change the vehicle it self. In spite of such a bad experience from company, due to satisfaction with performance, Comfort, safety, interiors, exteriors, look, automation, etc,etc , I am unable to convince my family members for a compromise.

Now, Can you clarify me following:

- What is the on road price as on date or recently coming TOP variant of Verna CRDI at SILVASSA - DNH. ( Please note that one time life time tax applicable now a days in DNH ) with one time lifetime comprehensive insurance cover & free service, available if any, all additional accessories as available & provided by company i, e. fully loaded..

- What is the net price I am going to fetch of my present vehicle strictly from company itself, no intermediatories please . Can be inspected & test drive at Silvassa with prior appointment.

- How many working days you may take to give me final answer.

- Please don't provide contact details or instruct me to contact, let them contact me..

Hope this time I may get right response.

Thanks

Raj Bansal
[protected]
[protected]
[protected]
http://in.linkedin.com/pub/raj-bansal/30/298/212



[Quoted text hidden]
--

Raj Bansal
B. Com, FICWA,
Legal Advisor
Indirect Taxation
[protected]


Customer Relation <[protected]@hmil.net> Tue, Aug 23, 2011 at 9:49 AM
To: [protected]@gmail.com
[Quoted text hidden]
Customer Relation <[protected]@hmil.net> Thu, Aug 25, 2011 at 11:50 AM
To: [protected]@gmail.com
Dear Mr. Bansal.



You only need to directly contact the nearest Hyundai dealers for the same.

They would check and update you accordingly.


Regards,

CR Team





From: Raj Bansal [mailto:[protected]@gmail.com]
Sent: Monday, August 22, 2011 4:27 AM
To: Customer Relation
Subject: Re: FW: Crenck Shaft Broken at 60000 KM Running



Sir,



This is height of every thing & I have no words to say further.



Now. I have changed my mind & I decided to change the vehicle it self. In spite of such a bad experience from company, due to satisfaction with performance, Comfort, safety, interiors, exteriors, look, automation, etc,etc , I am unable to convince my family members for a compromise.



Now, Can you clarify me following:



- What is the on road price as on date or recently coming TOP variant of Verna CRDI at SILVASSA - DNH. ( Please note that one time life time tax applicable now a days in DNH ) with one time lifetime comprehensive insurance cover & free service, available if any, all additional accessories as available & provided by company i, e. fully loaded..



- What is the net price I am going to fetch of my present vehicle strictly from company itself, no intermediatories please . Can be inspected & test drive at Silvassa with prior appointment.



- How many working days you may take to give me final answer.



- Please don't provide contact details or instruct me to contact, let them contact me..



Hope this time I may get right response.



Thanks



Raj Bansal

[protected]

[protected]

[protected]