[Resolved]  Hyundai Verna Fluidic — Delay / repair failure

Address:

Thane, Maharashtra

I had purchased the 1.6 CRDi Fluidic Verna in July 2012. I have driven it for @ 17000 Km.

In March, 2013, I had given my Car to the Modi Hyundai Service Centre in Thane with the complaint that the Clutch is getting hard while driving for a long distance. The service centre changed the pressure plate and confirmed that the problem is rectified.

On June 22-21st the clutch problem recurred and this time because of the hard clutch the Gear was not moving at all during driving. I had to repeatedly stop in the middle of road in the midst of speeding vehicles honking from all sides. My vehicle was slowing down as I was not able to change the gear. This type of problem could lead to a serious accident. I again sent my vehicle to the same service centre. This time they changed the Master cylinder and without rectifying the problem deposited my car at my residence as I was out of station.

I was shocked to find the clutch and brake were extremely hard, gear engagement and timing had gone completely haywire. I wonder whether the HMIL Service Center has any quality parameters before claiming they’ve fixed a problem.

I again took my car to the Service centre and this time it is lying with them since July 12th and I hear from them that they are awaiting a modified Master cylinder from HMIL to fix this issue. I have also registered a Complaint #[protected] at Customer Care and have been repeated talking to them. I only get an assurance from the Call Center Executive that this matter will be escalated and will be dealt with utmost priority. But there has been no response. I have had no calls from anyone directly in Hyundai.

The Service Centre Gen Mgr Mr. Punjabi has been blaming HMIL for faulty parts and claim the same problem is ailing quite a few Fluidic Vernas. I only hear from them that HMIL is aware of this issue and expected to resolve this (NO TIMELINES).

My guess is this issue is due to some inherent defective in the model. I strongly demand that this issue be resolved immediately and any complaint related to this issue should be owned by HMIL and should be replaced in future.

The company should RECALL all vehicles running with such complaints as these can result in fatal accidents. I demand monetary compensation for mental trauma and harassment to my family which has been greatly inconvenienced for over a month. HMIL must immediately REPLACE my car with a BRAND NEW vehicle.

I shall consider legal or alternate recourse within the next 48 hours if HMIL CEO fails to respond.

Regards,
Dr. Sanjib Datta