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[Resolved]  ICFAI University — ICFAI Illegally violates PG Rules Injuring Credit Card Payers

As a social responsibility, I have used my HSBC credit Card Online ending with 6663 for the Admission Registration Payment on behalf of a neighbor Student named Niladri De (His ICFAI enrolment number [protected]).

However, on 28.02.09 the Payment Gateway Transaction for ICFAI failed due to defective ICFAI website/database error and an online notice on the same website indicated “due to server problem all transactions on that date failed and the time has been extended to a later date”.

Therefore, my credit card should not have been debited by ICFAI for a failed transaction nor I have received any confirmation for the same transaction but error indicated on the PG website. It is to be noted that other than the intended purpose (said Registration) ICFAI can not debit my card account for any other purpose/s where this debit problem making the fact more complicated as ICFAI is taking the advantage out of the students as the credit cards used are not held by the students but by their guardians or neighbors.

Unfortunately, on 3rd March 2009, the ICFAI has illegally debited Rs. 1000/- from my said credit card and many communications with ICFAI in this regard failed me to get a reasonable result. I am incurring bank charges till date for the said illegal transaction but ICFAI remained mum.

How can a University like ICFAI act in such illegal way injuring credit card holders and socially jeopardizing students?

Any remedy against such injury done by ICFAI is available to the card holder as well as to the student concerned?
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  16 CommentsShareTweet

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We refer to the mail sent by the student on 28th February 2009, and the response given by Technical Support Team on 3rd March 2009, are pasted below.

Our records indicate that student did not appear for the Exams though he has downloaded the Admit Card for the same.

As the student did not attend to the exams, you are blaming that Icfai University has charged your credit card illegally (below mail by student claiming that he has done a successful transaction) and also note that Credit Card has been charged for intended purpose only.

We wonder why after four months time you are posting this on this site though we have done our job perfectly.

[protected][protected][protected][protected][protected]
1)Mail sent by student

From: <[protected]@indiatimes.com>
To: <[protected]@icfaiuniversity.org>
Sent: Saturday, February 28, 2009 4:59 PM
Subject: Fw: Immediate Attention: Error in Downloading Admit Card.


Refer Enrolment Number: [protected] of Niladri De.

Sir,
I have been able to make the required payment online through Credit Card and the confirmation page though loading but the Admit Card details is not coming.

The acknowledgement URL impression is attached with this mail, please find "Admit Card URL.JPG".

Regards,
Niladri De.
[protected][protected][protected][protected]
2)Support wrote:

From: [protected]@icfaiuniversity.org
To: [protected]@indiatimes.com
Sent: Tuesday, March 03, 2009 5:17 PM
Subject: download admit card

Dear Student,

Please note that you have successfully registered for April‘2009 examinations. You may please visit http://206.223.65.215/current_students.asp and login to your student's account with your enrolment number and password and then click on the link "Online Admit Cards " to download the admit card for Group-A.

With best wishes,

Tech Support Executive

[protected][protected][protected]
For any clarification please write to us on [protected]@icfaiuniversity.org or call on[protected]/05 Ext: 201

Regards,

Ritesh Raj
Project Leader
Online Payment Gateway
Mr. Ritesh Raj, Project Leader, Online Payment Gateway,

In response to your reply dated 16 June 2009, - that you have replied in response to my posting titled "ICFAI Illegally violates PG Rules Injuring Credit Card Payers" in the website https://www.consumercomplaints.in - I am to object your statements as follows:-

(1a) That your impugned reply is nothing but appears to be a tendency to exploit innocents student for your university's financial gain that too gain it by hook or by the crook. It is indeed sad to observe that a university professional like you are so prejudiced to the student.

I have snapshots of the entire transaction that might be referred when necessary so you will gradually come to know of my interpretation about you as “prejudiced and exploits”

(1b) That please note the "student email" referred by you does not establish the fact that said online transaction was successful in all respects, in fact it was me (the credit card holder) but not the student who did the credit card transaction and I have clearly noted that it was a failed transaction.

in support of my above claim that it was a failed transaction, you please refer the emails sent to me from [protected]@icfaiuniversity.org date26 March 2009 19:15 with the subject Transaction Failure vide your Order No :[protected]. I am attaching the copy of this mail below marked with the letters (Email A)

A credit card holder can use his card online but not the student so you can not say it was a transaction done by the student.


(1c) That Rs. 1000 from said credit card was only chargeable if both Gr 'A' and Gr 'B' admit card were issued where payment for Gr 'A' was paid by the student earlier and only the payment for Gr 'B' admit card was chargeable from said credit card. So you can not charge the credit card without issuing Gr 'B' admit card, you have issued only the Gr 'A' admit card to the student for which payment was made to you earlier by the student that too by cash or alternative means but definitely not from my said credit card. Please read as I am attaching a copy of email below marked with the letters (Email A) sent by you.

(1d) That besides technically too it was a failed transaction as your site failed to acknowledge it, also note on it was not only us who experienced this problem but probably all the students who tried to make the payment online on that particular date failed to do that as your website was defective on that date. You must know that after a successful approval by the bank a payment gateway redirects it to the user site (here your site in question) but then your site had failed to acknowledge it as a successful transaction so the student failed to download the Admit Card for Gr 'B' the intended payment was for Gr 'B' only but none. Please read as I am attaching a copy of email below marked with the letters (Email A) sent by you.

(2a) That referring your statement about what your "support wote" Please note that it was against Gr. 'A' admit Card but definitely not against Gr 'B' admit card as you have never issued this.

Read following regarding the Online Order No:[protected] sent by your support.

- The Icfai has a policy of acknowledging all the transactions on the site.
- Each transaction in the site is identified by a unique number as mentioned above. For a successful transaction the system will generate a confirmation email with order number and for a failed trasaction a cancellation mail will be sent to the candidate.
If you visited 'Payment Screen' and got the approval from ICICIbank but not visited the Icfai confirmation page.
- Your payment is approved
- But since you have not visited the Icfai confirmation page, your payment has been cancelled.
- Please ensure that you visit the Icfai confirmation screen after making the payment by clicking the 'Continue' button in ICICIbank screen.



(Email A)

[protected]@icfaiuniversity.org
[protected]@gmail.com

date26 March 2009 19:15
subjectTransaction Failure

hide details 26 Mar Reply

Dear Mr/Ms. NILADRI D E
Your online transaction is unsuccessful..
No amount is charged on your Card.
Please try later for availing online Services on the Icfai online payment site.
The following are the Transaction details.
Order No :[protected]
Amount : .00
Date : 26/3/2009
Possible reasons for cancellation:
In case you had taken a dry run (or a test cycle) on the site, wherein you had visited only the Credit Card verification screen and closed the browser or gone back to the starting screen.
- The Icfai has a policy of acknowledging all the transactions on the site.
- Each transaction in the site is identified by a unique number as mentioned above. For a successful transaction the system will generate a confirmation email with order number and for a failed trasaction a cancellation mail will be sent to the candidate.
If you visited 'Payment Screen' and got the approval from ICICIbank but not visited the Icfai confirmation page.
- Your payment is approved
- But since you have not visited the Icfai confirmation page, your payment has been cancelled.
- Please ensure that you visit the Icfai confirmation screen after making the payment by clicking the 'Continue' button in ICICIbank screen.
- In case of any clarifications contact us at [protected]@icfaiuniversity.org
With best wishes
Online Payment Support Team



So it is now established that you university is nothing but a prejudiced and tries to defend itself with the impugned statements.

Therefore, you need to ask apology from us and compensate for our financial losses and the credit card debit as cost.


Otherwise, you will face it real hard in social and legal aspect please note.
On high priority basis, we have instructed the bank to refund the amount to the Credit card account
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The bank has confirmed that the amount has been refunded back to the credit card account.
This is a very third class university. It has no standards and its purpose is to earn money only.
I Myself is an alumni of this university and like me there are thousand of students who have made there career and life.
dear sir,
i also doing payment for my b group of mca through credit card but i cant get my admit card. i have lost my 1000 rs and i m really very tensed about my admit card due to this mistake i cant appear in oct 2009 examination.
rep.sir
My name is shweta shevade, i learn in MCA prog.in icfai at Kolhapur. Myenrollment no is[protected].I
have registered for C group for both sub, progamming&porbblem solving in c &System analysis & design.
But in admit card i have received confermation for only one sub that is progamming&porbblem solving in c
I does not found confermation about 2nd sub. i.e System analysis & design on my admit card.I also receive seat no.of onlu sub that is progamming&porbblem solving in c.So I kindly resquect you to please update my 2nd subject i.e System analysis & design with roll no.
thanks
Dear Ms.Sweta,
Enrollment Number: [protected]

As per our records you have succesfully registered for the October 09 Examination.

Please note that because of slow internet speed or lower bandwidth at times the loading time for the objects i.e., logo, photo, data to be displayed on Admit Card will take time. So, please wait for sometime or else refresh the page, so that you could get proper admit card with all details.

Please visit http://www.icfaiuniversity.in/current_students.asp and login to your student's account with your enrolment number and password and then click on the link "Online Admit Cards " to download the admit card for Group C.

With best wishes,

Tech Support Executive
Dear Mr. Quaizar lashkerwala,

As per our records your transaction towards October 09 Examination.

Please login to your student's account with your enrolment number and password and then click on the link "Online Admit Cards " to download the admit card for Group B.

With best wishes,

Tech Support Executive

ICFAI University — no active sites to check the results and for online registration

no active sites to check the results and for online registeration. Please inform the active web site where I can check my mba results.
nov 25 2009 is the last date for registartion. i am still not able to find the www.iutripura.edu.in website. i tried google to see if website exist. i found nothing as such available. can somebody check whether www.icfai.org itself exist or not.

www.iutripura.edu.in
www.icfai.org
I Karra Bhagyavati. My Enrollment no.[protected] . I want to change Group E examination centre Kolkata I to Durgapur. Please change examination centre Kolkata I to Durgapur as soon as possible.


Thanking You,


Yours Truly

Karra Bhagayavati
Hello sunil,
I have registered successfully for Jan 10 examinations through www.iutripura.edu.in/current_students.asp. Please try once again.
1.28 Feb 09 On-line Transaction Performed, failed.
2.03 Mar 09 ICFAI illegally debits Rs. 1000.
3.ICFAI'S Prejudiced and impugned stand.
4.Meanwhile card account incurred different charges.
5.Who will bear that CHARGE, Card holder or ICFAI?

Reason: On 16 June 2010 18:01 [protected]@consumercomplaints.com to [protected]@gmail.com

We received an email from the representative of the "ICFAI" university stating that he tried to contact you to resolve the issue but no reply has been received. Please reply to this email just to make sure that the provided by you email address is correct.
I faced similiar issue as I transfered money through Online Netbanking(ICICI) for Exam booking and the money has debited from my ICICI account. But when I am looking for the result its not showing the result on top of that asking for money as due.

I am not able to reach any TOLL free number provided and no any phone numbers are active now.


Hi,

I have attended the exams on April 2012. But now I am not able to view the
results as it shows 600 Rs due to view the results.

I have already paid money during booking the exam as shown the mail chain.
For the safer side today I have paid 600 Rs trough online.

Please help to sort out this issue at the earliest so that i can book for
next module.

On Fri, Mar 9, 2012 at 4:55 PM, Support FedUni <[protected]@feduni.org> wrote:


> **

> Dear Student
>
> Please download admitcard by logging into your student section.
>
> Regards
> Technical Support
>
> ----- Original Message -----

> *From:* reshma <[protected]@gmail.com>
> *To:* [protected]@iutripura.edu.in ; [protected]@iutripura.edu.in ;
> [protected]@iutripura.edu.in

> *Sent:* Thursday, February 23, 2012 2:40 PM
> *Subject:* Re: Issue with Online Exam Registration

>
> Dear Sir,
>
> I missed to put my details on the last mail. Please find the details shown
> below
>
> Reg Number:[protected]
>
> Name: Reshma AM
>
> Course: BCA
>
> Please expedite on this request as I have to book the slot in 3 days time.
>
> Thanks
> Reshma Rafeek
> Mob: [protected]
>
>
> On Thu, Feb 23, 2012 at 10:51 AM, reshma <[protected]@gmail.com> wrote:
>
>> Dear Sir,
>>
>> I have successfully transferred money while booking my Group I and J on
>> 22/02/2012 . The amount-600 Rs. has been debited from my ICICI online bank
>> account as shown below:
>>
>>

>> *1 22/02/2012 BIL/[protected]/for icfai/33817768 DR INR 600.0 *

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