[Resolved]  ICICI And Payback — iMINT Points Lost

Address:Chandigarh, Chandigarh

My iMINT Card number = [protected]
PAYBACK user name = gautam.sood

When I created the PAYBACK account today, account name = gautam.sood, some 3650+2350+5450 = 11450 were taken BACK by PAYBACK under PAYBACK Redemption.

Under ICICI the rules say:
"Your PAYBACK points expire after 3 years from the date the points are credited to your PAYBACK account."
In my case, since my account got created today --> It cant be cancelled before I even join PAYBACK and the iMINT points should be VALID.

Since I registered today and all my points were under iMINT since all this while - how can they be cancelled?
ICICI also says:
"your i-mint points will be transferred to your PAYBACK account at no extra charge and with no change in your point status"

I should get all my IMINT points in PAYBACK !!!
Please advise.
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Aug 13, 2020
Complaint marked as Resolved 
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Hi,

We are sorry to hear about your experience. Please write to us with your contact details at [protected]@icicibank.com. We will get in touch with you. Refer '2540208' in subject line.

Regards,
ICICI Bank Customer Service Team.

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