[Resolved]  ICICI Bank Account — careless dishonour of cheques

I had issued a cheque no 95735 for Rs 751 from ICICI Sb account cheque book towards payment of my BSNL phone bill on 2nd sep 2008 and This cheque was dis-honoured inspite of my having a balance of Rs 32000 in my account. There was no communication to me except a brief SMS message three days after dis-honouring the cheque. I enquired with local ICICI bank in which I have my SB account. They said they can no way help either locating my cheque which is supposed to be returned to me by the bank and the bank staff are not aware where these cheques are processed some where central proceesing ept in mumbai.
I wish to know from a responsible person from ICICI bank Why they can not consider making a payment to a party like BSNL rather than dishonour my cheque inpite of having a balance with out checking with me on phone( both land and cell tel no available with bank) and simply send an SMS message after three days. What is that security aspect the bank wish to achieve? and the BANK neither could produce the cheque to me as proof of their actions I find this utter care less ness by ICICI BANK and leaving things to BPO's