ICICI Bank — Amount debited from Account in Error

Address:

Thane, Maharashtra

Hi,

Today, i.e., on 1st January 2013 at around 13.30, I went to an ICICI Bank ATM to withdraw amount from my account. However, the transaction was declined and I got a receipt which mentioned 'Unable to Process'. At the same time, I got a message on my cell phone that the entire amount has been debited from my account. When I went to the nearer branch of ICICI, they told me that nothing can be done from the branch and I have to call at customer care to lodge my complaint. It took me 3-4 calls each of 30 min duration to lodge my complaint, as they customer care executives were initially not answering my call and when they answered they put me on hold for minimum 5-6 min. When my call was answered, the customer care executive assured me that within 24 hrs the amount would be reverted back to my account, which was also told to me by the Branch Manager of ICICI Bank Dombivli (E) branch, Mahesh Talreja. Still, I received a message from ICICI, that my issue would be resolved within 5 working days. When, I called in customer care, the rude manager or supervisor, told me that initially I was given a wrong information. I was not the only person who has faced this agony. There was another person in the ATM center, who tried 2 time to withdraw amount from different machines and received the same response. I request to please look in to these matter. Thank You