[Resolved]  ICICI Bank And Gr Thanga Maligai — Erroneous transaction in Savings Account

Address:

Tamil Nadu

A withdrawal of amount 20,000 on my account[protected] on May 31 2012, description stating "IPS DX DT 20.05 GR THANGA MALI" is not a valid deduction, I did not do any such transaction.

Please note that the same amount got deducted with the same kind of description last year(Oct 5 2011) I followed up with ICICI people then it got refunded on Oct 11 2011, the same issue I face again, please address this issue as soon as possible and make sure this kind of wrong deduction never happen again. Kindly assist.

I checked with ICICI customer care and got call back ref #: SR[protected].

For the issue, I got a reply from ICICI as follows:

We thank you for your patience.
Referring to the reference number vide SR[protected], Please note that the transaction was done on May 20, 2012 towards G R THANGA MALIGAI FIRM but claim from the merchant side was received on May 31, 2012 based on which your account was debited.

For further assistance, we request you to check with the merchant for further clarification.

We look forward to more opportunities to be of service to you.

So I started my follow ups again and checked with GRT accounts section.
From GRT they have confirmed the issue is from ICICI, and the amount needs to be refunded to my account.It is almost a month over I am doing the follow up on a regular basis.Please do the necessary at the earliest refunding the amount otherwise I may need to close my account due to poor customer service from your end.