[Resolved]  ICICI Bank And Trident Hyundai — ICICI Car loan-Wrong scheme and charged more

Dear Sir,

I had take Hyandi Getz from Trident Hyandai in September 2006 and there was a scheme which was going on wherein, I had to pay for 32 instalments.

Loan Amount availed was Rs 3,59,000

Payment terms was like this:

Down Payment; Rs 1,22,000 which included (103000+1EMI+650+359)

They explained me in the sheet which I have with me that I have to pay Emi of Rs 8350 for 31 months inclding the advance EMI and end of 32nd month had to pay Rs 96600 and close the loan.

I guess it was some Bullet scheme which Sales person at Trident sold me mentioning its 0% scheme for 30 months and end of tenure I had to pay the difference amount.

I have the sheet explaining everything which is very clear. I also got the agreement copy wherein they have striked the advance EMI and written it as zero without any sign or initial.

Now, shokingly they have charged for 35 EMI's @ Rs 8374 and last cheque that they have put is for Rs 1,47,000. which is just unaccepted and unfair.

I have been cheated and last cheque got bounced and I have still not paid the last amount. I really want to close this as agreed and as explained to me.

They have put me in some Buy Back scheme which I was not even aware of.

I have visited ICICI bank and have spoken to few executives for few times but no one is addressing my problem.

I personally visited @ trident Hyandai and met Ms Meena-Finance Incharge and Mr Santosh-Relationship manager from ICICI. They promised to get back to me in 7 working days but even after repeated calls they are not responding.

I feel, I have been cheated and feeling so disgusted for choosing ICICI Bank for car loan and choosing trident for buying the car.

Request you to help me sort this out, I really want to pay the balance amount and close this account once for all.

Regards,

Mallikarjun-[protected].
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Aug 14, 2020
Complaint marked as Resolved 
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ICICI Bank — Car loan - Incorrect amount financed

Hi,

I recently bought a car worth 5.65 lakh. I took bank loan for 3.10 lakh at interest rate of 17.5 for a period of 4 years. After furnishing all the required details, i got my car and the car papers transferred to my name.

Even after paying the first EMI (Rs. 9, 528), i had still not received the welcome kit or the papers regarding the loan from the Bank. I called up my Agent and he always gave me reason that he was either busy or lost the document. I called up customer care and got a copy of my payment schedule.

The document says that the total amount financed is 3.26 lakh at interest rate of 18.58. When i called up the agent he said that Credit Facility Originating Charges (CFOC) of Rs. 4, 890.00 has been applied to the interest which increases the interest rate from 17.5 to 18.58, which made a little sense. When i ask about the discrepancy in amount financed he said that Total amount financed = 3.10 lakh + first month EMI (9, 528) + loan insurance premium charges (927) + additional charges, which is totally ridiculous.

I went to the main branch took the details manager who cleared this loan and had a tele-conf with him and the agent. The agent repeated the same thing and the manager just nodded that everything is correct and all numbers make sense.

Can someone explain me in details as to how this amount increased from 3.10 lack to 3.26 lakh?
Dear Mallika,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.
Dear sir,

I got a car loan from icici Bank and on 22nd march 2015 I received a text message about my welcome kit is that "your welcome kit send on 21st march 2015 by local post and it will reach to you within 12 working days." but still not received welcome kit I called to agent about this he said that he don't know about status of my welcome kit. One thing I said that why you ICICI bank sent welcome kit by local post other than courier. So please reply me when and how I received my welcome kit.
Regards,
Ashish - [protected]

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