[Resolved] ICICI Bank — Authorization to deduct money from my account

Abhishek11817

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Dear Sir,

ICICI has deducted POSDEC CHG/05-09-11/6574/25ST3 from my account 5 times on 13th-oct. I have raised a query to ICICI bank several times but have not got a response from ICICI bank. My query is as follows

1. My bank account has my money and my understanding is that it is supposed to be secured by the bank and no one is authorized to make any transaction from the account without my consent (through a signature or through online transfer with my transaction password and appropriate authentication. But since ICICI bank is holding my account can they do any transaction on my account without even informing me or taking any consent from me.
2. My account is more than 10 years old now. The terms and conditions that i agreed at that time are not applicable anymore. Can they change any of the terms and conditions just by putting it on the website. Do they not need to take a consent from the customer.

Please let me know how do i take this forward to consumer forum.

Regards,
Abhishek

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Aug 13, 2020

Complaint marked as Resolved

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Comments

poongodi123

from Bengaluru, Karnataka

Hi
Even from my account on the same day the money has been deducted 3 times
I m not sure why this is happening
regards
poongodi

ICICI Bank Customer Care

from Delhi, Delhi

Verified Support

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer "2330882 " in the subject line.

Regards,
ICICI Bank Customer Service Team