[Resolved]  ICICI Bank — Huge delay for their internal processing when nothing is pending

Address:

Mumbai Suburban, Maharashtra

My Home loan application having huge delay with no reason. It's more than 4 months and I did not get the cheque till now. I wrote to the CEO Chanda kochar, but as usual there is no action for that also.


Hi Madam,

I have applied for a home loan in your ICICI bank and it’s pending for a long long time more than 4 months. I have cleared all the verification. Building & builder verification are also done. I have informed that I am going through the period where builder has charged me interest for late payment. my application number is : 61287581 .

Each and every day your ICICI people are giving me commitment that you will get the cheque by tomorrow. But that tomorrow is not coming for last 3 months. After it’s gone for the disbursement it’s more than 1.5 months now. Earlier Your bank asked for builder documents which took 2 weeks to submit. I can understand that. But If I eliminate that 2 weeks also Then it comes 3.5 months which has not been delivered till now. THEY HAVE CROSSED EVERY LIMIT OF DELAYING AND WANT TO MAKE A WORLD RECORD FOR HARRASSING CUSTOMER.

Please let me know, is it your default rule that you cannot deliver a case less than 5 months, if everything is cleared also. If it is the truth, then why your people are giving a commitment for last 3 months that “it will be done this weekend only” or “You will get the check by tomorrow morning”. 1 week back, they had made the cheque ready and sent a scan copy to me somehow. And after that still they are saying it will be taking time to deliver the original.

Now My question is to you that because of your employee’s false commitment, I could not move to any other bank and because of them I am in loss of a huge amount of 1.5 lakhs(Interest from builder) of rupees till date. Why your people miss guided me when they don’t know their system? Now who will be responsible for this loss?

Please take care of this. I know your system is the worst in India. And your employees are very careless or lacs of knowledge, and are ready to finish anyone for their own profit. I have never heard about of such kind of huge delay for disbursing (1.5 month for disbursement only) the amount when everything is very clear and nothing is pending. Please do something, else I will be in nowhere by paying interests.

If you have any sympathy & responsibility towards customer then please do something. Else I can make you sure I will publish this story in all news paper, internet blogs, Facebook etc for this brunch Mumbai and I will be thinking your are also like your other employees.



People involved & responsible :

shivraj.[protected]@icicisecurities.com

dhananjay.[protected]@icicisecurities.com( Shivraj’s Manager)



Thanks & regards

Ajoy Chatterjee