[Resolved]  ICICI Bank — ICICI Bank deducting Rs. 827/- from my saving account by automatically upgrading Zero balance account to Privilege account without my knowledge.

Dear Sir / Ma'am,

MySelf Vikas Chauhan, From Delhi Itself, I have a major issue with ICICI Bank and right now i am very much fed up because of my financial condition is not good and above that ICICI bank had deducted 827/- Rs. from my saving account without any information or intimation to me. This is purely a theft made by ICICI Bank.

I have a saving account with ICICI Bank from last 2 years; recently I had deposited 10, 000/- Rs. Cheque in my ICICI Bank account, today when I checked online I found that ICICI Bank has deducted 827/- Rs. from my account. when I checked with ICICI bank they told me that they charged me PrivilegeQABChgs, Oct-Dec08+ST. that’s why they have deducted the amount, when I asked with ICICI representative that how come you got to know that I am a Privilege account customer as when I open the account from very first day I have a regular saving account with zero balance facility. Customer care told me that I have never gave any request regarding upgrading my account to privilege account, they said that yes you never gave us any request then how can icici people do this. This is the just a harassment to me.

Here my issue is:
1. How come they can deduct any amount from my account without informing to customer or to me?
2. I have a regular saving account with zero balance facility, I have never applied or requested for privilege account.
3. This is purely a theft made by ICICI Bank.
4. Here I feel, Bank can do anything for the sake of their own benefit or their own purpose, where as a customer we have to run around number of time to the number of desk.
5. Why ICICI Bank didn’t contacted me that they are going to deduct ‘x’ amount from my saving account, the same question I have asked with ICICI Bank representative, she told me. I always get a sms, they have my mail ID, and they have the address otherwise how come. Why they just don’t inform me.
6. I have just downloaded bank statement where after depositing 10, 000/- Rs in my saving account no transaction happened then how come account balance is in negative.

And finally, please be very cautious if you have ICICI Bank account (or any other bank account) anything can happen with you money.

ICICI Bank has deducted 827/- Rs. From my account easily, now for getting the same back (my own money) lets see how much struggle I have to do.

Sir / Ma'am i would like to please take this issue seriously and take an action them immediately.

God will help….? God knows….!

Regards,
Vikas Chauhan