[Resolved] ICICI Bank — regarding refund of money wrongly deducted

[Resolved] ICICI Bank — regarding refund of money wrongly deducted

N Neha Goyal from Pune, Maharashtra

Hi, I am Neha Goyal having account in ICICI bank. On 12/09/2009 I made a transaction from HDFC ATM of Rs. 2500/-. But the ATM screen showed "Transaction Timed Out". But the amount was deducted from my account. Till date I have not got my money back. Even after going to the ICICI bank, they are asking to bring the slip of that transaction timed out. But I did not recieve any receipt for the same. Is this the way I have to deal. The transaction slip is for customer's use and not for bank. They already have the details. Don't know when I am going to get the money back. What needs to be done, please suggest. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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abhinavsingh89

from Allahabad, Uttar Pradesh

ICICI — Refund of the money deducted from Credit card

I Anoop Kumar Singh have a pention plan for which i have to pay a premium of Rs 25000/ annum. I paid that premium from a cheque but they have already deducted it from my credit card. Now when i ask for a refund on my credit card icici policy people say that credit card are not accepting the payment while credit card people say that they haven't got any refund. The credit card is also from ICICI. First they have deducted the money from my credit card without my permission, second they are not refunding it. What should i do??

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Anoop,

We're sorry to hear about your experience.

Please write to us with your contact details and credit card number at [protected]@icicibank.com (Subject line: UID 212012). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.