[Resolved] ICICI Bank — Surcharges while withdrawing from ATM's

[Resolved] ICICI Bank — Surcharges while withdrawing from ATM's

V Vikas Goel from Delhi, Delhi

We are the 44 officers with GOI and we opened our salary account with ICICI Bank,Pune Branch. While opening the acccounts the staff of ICICI told us that no surcharge will be levied on us while withdrawing money from ATM's of other bank through there club HP debit card but actually the charges were levied on us On contacting the Customer Care we were told that our account has not been extended such facility and they are just 'sorry' for miscommunication. Can you kindly guide us what to do in such situations as they are not honoring their commitment Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Diptesh Sachania

from Bengaluru, Karnataka

It should be their responsibility, because the sales rep is ICICI and mistakes done by sales rep are mistakes done by ICICI. ICICI should be liable for all these mistakes.

I have faced similar situations, where ICICI reps will say / promise anything to sale a card / account.

mettaramgopal

from Bengaluru, Karnataka

I have faced similar situations, i'm planing to close my account

maitreymehta

from Ahmedabad, Gujarat

I have also face similar problem...