[Resolved]  ICICI Bank — Non Receipt of cash from SBI ATM

Hello,

Sub: Non Receipt of Cash from SBI ATM, though the amount has been charged to my account of ICICI bank.

I am having a saving bank account with ICICI bank. On 18th April I have tried to withdraw the cash from one of the SBI banks ATM. I tried two times, (different amount both the times) but didn't get any cash as display and slip shown transaction failuer. However to my surprise the ICICI charged my account with the amounts I had tried to withdraw that day. Detail of both the transactions is as follows:

Name of Account Holder: Saurabh Pashine
Account Number: Saving Account[protected]
Date of Transactions - 18th Apr, 09
Name & location of ATM - SBI ATM, Paldi, Ahmedabad
ATM ID - S1AN00530601
Transaction ID - SB6411369 & SB6410995
Amount Debited in My Account -Rs.7900.00 & Rs.500.00 (Total Rs.8,400.00)
Amount Received from ATM - NIL (for both the transactions)

I tried to take this matter with ICICI bank after three months since i didn't get the auto reversal (which i shoudn't have expected) however they could only provide me was, the service request (SR[protected] and comment that acquiring bank has said that transaction was successful and hence they can not process my request.

My request is to please look into the matter with reference to SR[protected] and take the necessary action to setoff my loss of Rs. 8,400.00.

Hoping for positive response..

You can reach out to me at:
Saurabh Pashine,
[protected]
saurabh.[protected]@gmail.com
Ahmedabad (Guj)