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ICICI Bank — Misuse of lost ATM Card and Bank has not send sms alert to customer

Dear Sir,

I lost my ATM Card and whosoever has theft it had mis-used it. He withdrawed a sum of Rs. 13,000/- through ATM. Though SMS alert system is activated but not a single sms is received after the 3 transactions done.Camera fitted at ATM centre are not fitted properly and because of this the theif is not viewed properly. It is bank insufficiency for which i have suffered. Bank should solve this case.
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Dear Jyoti,

We're sorry to hear about your experience.
Please write to us with your specific issues and contact details at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team
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