[Resolved]  ICICI Bank Car Loan — ECS MANDATE

Sir,I have taken car loan from ICICI BANK in the year 2007 for emi of Rs.10944/-which was regularly being paid by me through ECS from my account of State bank of Anand vihar East Delhi branch. All of a sudden Ecs mandate failed at ICICI BANK end resulting the installment being paid through cheque.However the payment is being done for the last six month on cheque reciept. Icici bank depute someone to collect cheque from my residence every month which is not good.

In this connection I have requested Icici bank to rectify the procedure and stop collecting cheque from home. I have been assured every month that system would be set right with SBI. But regret to point out that icici bank had failed to settle the issue with SBI and deputing the agent man to to collect the EMI so that interest could be charged at end of completion of loan.I am having sufficient amount in my account in SBI.My question is why I have been harrassed unnecessarily. I have spoken to Executives of the bank number of time and visited ICICI brach near by my home, but no proper help/ guidline given to me. It is very shameful on the part ICICI BANK which has not rectify the procedure.


SUMIT KHANNA

ECS MANDATE
Sir, In continuation to compalaint on 14 May, 2011 regarding ECS, my ICICI BANK car loan no. is LADEL[protected].Icici bank is requested to regularise the ECS and transfer amount from my SBI branch every month.THANKS

SUMIT KHANNA

Sir, I, A.K.KHANNA father of Sumit, want to comment on ICICI BANK.The working of this bank was very good. during Mr. Kamath time, now the system has entirely changed as employees of the bank are unable to explain the mmatter correctly.Proper trainning is required to each employee as how to deal the customer.
It is totally failure on the part of bank as ECS mandate discontinued without any reason.Looking to present circumstances I will not suggest any body to take loan from the bank like ICICI.HOPELESS.

A.K.KHANNA

Hi,

We are sorry to hear about all the grievances you have for our banking services. We would like to take this opportunity to resolve your complaints. We have made a note of your loan account number. We will get in touch with you soon.

Regards,
ICICI Bank Customer Service Team

To
ICICI BANK,

Kindly let me know the action taken by Icici bank.Should I persume that I have to pay interest on late payment of EMI every month due failure of bank system? I regret to state that ICICI Bank has no proper system and grip on routine work. Hopeless working.

Sumit khanna

Sir, In continuation to my complaints for ICICI Bank, a new story has now been created by ICICI Bank car loan staff redarding some dues required to be paid by me. I am regularily paying my EMI through ECS systom which was restored earlier. I do not know, the type of amount is being demanded to pay by me. The number of time, bank staff has reminded me on phone to pay some dues. It is very surprise that the bank has no proper systom to track Emi/Dues etc.as I have nothing to pay by me except Monthly Installments which are being paid by me regularly.

I will request Icici bank to check their hopeless systom/record and then speak.

Sumit Khanna

Sir, The hopeless bank has no reply. I will again insist Icici bank to check their hopeless system/records and reply accordingly.
Sumit Khanna