[Resolved]  ICICI Bank, Chennai. - Personal Loan — Misbehave by icici employee

ICICI Bank — Misbehave By Branch Staff

Respected Medam,
My name is Saeed Khan from Pratapgarh Rajasthan. I have complain that I have opened an account with ur bank at Pratapgarh Branch. But the contract sales executive made wrong commitment with me. Therefore I went to branch to complain about this the branch staff misbehaved with me. So I closed my account but the draft given me without authorized signature and seal.
So I request you to help me in this regard and take quick action on this matter. I enclosed the draft soft copy with this mail.
Thanks
Your's Faithfully
Saeed Khan

Dear Saeed,

We're sorry to hear about your experience.

Please write to [protected]@icicibank.com (Subj 278707) with your account number and contact details. We will contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI Bank — Misbehavior of an employee

I wanted to close account around 1.5 years ago, went to ICICI NEW Panvel, I filled the closure form and handed over to executive and asked for guidance for taking out remaining balance, executive was going to proceed but later she said dont do this formality and just nil the account to close the account, I did so,. After long time today I have got QAB charges around 2k in my account, I was angry and again took closure form and filled the necessary info. and wrote feedback comment as "icici has stupid employees who cant help customer to close their account properly" I went to counter number 1 and gave the form, the lady sitting over there refused that form firmly after reading that comment, I took the form back, then as explaination to that comment I narrated my story about being misguided abt acc. closure 1.5 years ago, I showed her old closure form, on that form there was a cross on my sign. and initials below that, she recognised that initials was her, she got angry and said I have never seen your face and all that, ultimately she said u ask the manager abt ur QAB charges and LAST SENTENCE SHE SAID ABT ME WAS "kahan kahan se aa jatey hai" it was a pure insult of mine. As a customer I am very frustrated with that lady. I dont know her name but she was sitting at counter number 1 (MAY I HELP U Desk) at New Panvel branch on 9th June 2011. I request you to take action against her.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1840122" in the subject line.

Regards,
ICICI Bank Customer Service Team.