[Resolved] ICICI Bank — b2 ICICI Bank Complaints | |||
Hi, I filled-in the online application and opened ICICI B2 account on 23rd of June. Unfortunately no one has contacted me till 28th of June to collect the address / identity proof documents (as promised, they are supposed to contact you within 72 hours). I called the customer care on 28th and they informed me that the address proof I have submitted does not match the address I specified in the online application form while opening the account. I got surprised to know that they got my address proof without even contacting me!!!! They have suggested me to update my address after logging into my account. But I found the site to be down. Now, the customer care executive suggested me to call the regional sales manager to inform this issue. I wondered about their process... is it the customer who has to run behind the ICICI to get the service from ICICI? Now the b2 site is down for the past 2 days. None has contacted me for the past 2 days. I again called the customer care today (30th June) and they responded the same way and asked me to call their regional sales manager! what a pathetic customer service team they have... and what a pathetic process they have... If your money is stuck in B2 account and their site is down for several days... your money is stuck there for several days... you have no way out! So better save your money with some other better banks and dont trust B2 customer care! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
YES, DO NOT APPLY FOR ICICI B2 ACCOUNT. I HAVE APPLIED FOR SAME, ITS GOING TO BE AROUND 1 MONTH STILL MY ACCOUNT IS PENDING. THE WORST SERVICE FROM ICICI BANK EVER I HAVE SEEN. IT IS BRANCH FREE BANKING BUT NOT HASSLE FREE. SO, ITS BETTER TO GO TO BRANCH FOR 1 HOUR INSTEAD OF WAITING FOR MONTHS... ICICI B2 BRANCH FREE BANKING SUCKS...
WORST CUSTOMER SERVICE, TOO WHENEVER WE CALL CUSTOMER CARE THEY ASK TO CONTACT REGIONAL SALES MANAGER. SO, WHAT THE HELL THEY ARE DOING THERE ?
WORST CUSTOMER SERVICE, TOO WHENEVER WE CALL CUSTOMER CARE THEY ASK TO CONTACT REGIONAL SALES MANAGER. SO, WHAT THE HELL THEY ARE DOING THERE ?
The Technical team of B2 is pathetic. In each cases the application collection time can be from 1 week to 3 months. In my case they call me after 3 months, I asked him about the delay and the representative replied that in last 3 months we didn't get any other application from your area!!!
After opening the account, now (06-Jan-2011) I want to transfer some of my money to my regular ICICI account so that I can withdraw that. Again a shocker.. the saving account page is showing the current balance as "------" although it must have good balance. I contacted the customer service and they said that it will take around a week to get it corrected as the system is under maintenance.
Now for a bank where only transaction through internet is possible you may have to wait for one week to withdraw your money. No other way out... Ready for these if you want to open a B2 account :D
After opening the account, now (06-Jan-2011) I want to transfer some of my money to my regular ICICI account so that I can withdraw that. Again a shocker.. the saving account page is showing the current balance as "------" although it must have good balance. I contacted the customer service and they said that it will take around a week to get it corrected as the system is under maintenance.
Now for a bank where only transaction through internet is possible you may have to wait for one week to withdraw your money. No other way out... Ready for these if you want to open a B2 account :D
My account got activated on 18Nov2010, but till now I did not get my E-Wallet generated. That was the only reason I applied for this account. This is the case of missleading the people. And thats the reason I am currently not funding my account. I subbmitted many onine requests on B2 site and called customer care, but no help!
Please Help!
B2 account no.:[protected]
Please Help!
B2 account no.:[protected]
Myself Shashank Gupta, my E-wallet is not generated yet.
Please help!
B2 account no.:[protected]
Contact: [protected]
[protected]@ieee.org
Please help!
B2 account no.:[protected]
Contact: [protected]
[protected]@ieee.org
Nowdays B2 account of ICICI bank has become a worst account. It's a online account and you have to do everything online from this account. So online all facility should be there for everytime. But now you can not add any non icici bank account in your beneficiary list as system issue from long time. Think you have opened a account in a bank and if the branch closed for long time what would happen???
DO NOT OPEN B2 ACCOUNT IN ICICI.
Sandeep
DO NOT OPEN B2 ACCOUNT IN ICICI.
Sandeep
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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I too faced some problem with this B2 ICICI BANK.
I registered to B2 ICICI BANK on 16.10.2009 & my application was approved on 28.11.2009 (thank god at least it was done), but my e wallet (which can be used as a virtual CC) is not activated till today (25.07.2010). When ever I call the customer care they simply say please drop us a mail so that we can react.
Fine I have dropped a mail on 10.12.2009 (the first mail I dropped) and the reply was "Please note that we will let you know the status with in 7 working days.Looking forward to more opportunities to be of service to you." OK, I waited till 7 days plus another 3 days extra. On 22.12.2009 I dropped another mail of same problem, they replied as "We regret the inconvenience caused due to non-availability of ewallet. We would like to inform you that this is a temporary technical constraint at our end.
We are rectifying the issue and assure you that the needful would be done at the earliest. We appreciate your patience and regret the inconvenience caused due to non-accessibility of your account.
Looking forward for your cooperation in the interim.
This was done (sending mails) till 02.06.2010. For the latest mail also the same reply "We sincerely regret the inconvenience caused to you.
Due to technical glitch, ewallet is not created.As per the technical department confirmation, the e-wallet issue will be resolved within 7 more working days.
Looking forward to your co-operation.
One thing I'm not able to understand is the last line they are saying " Looking forward to your co-operation." & also the 7 working days, is it 7 working days or 7 working months (which is also completed) else 7 working years (till that time I'll become budda & the ewallet will be useful for my grand children).
I thing I would suggest is don't apply for B2 ICICI BANK account because there service is not good (considering my issue).
Just look 7 months passed away and they still say "We require 7 more working days to solve the issue". How disgusting.
Thanks.