[Resolved]  ICICI Bank Credit Card — Annual Fee Charged on Blocked Credit Card

Address:

Bangalore, Karnataka

I am Creditt Card customer of ICICI Bank bearing credit card number 4629 XXXX XXXX 2004. There was fraud transaction on my credit card which was made on 10-JAN-2013 for thee amount of CNY 5,900.00 (Rs. 54049.50). I raised a dispute on theis transaction on 10-JAN-2013 aND thee Service Request No. for thee same is SR[protected]. On thee same day my card was blocked. Later after a couple of days, I got a call from ICICI Bank asking for thee replacement of thee card, which I have not accepted aND in turn asked to permanently block my credit card account. The Representative couldn't help me in theis regard, saying theat thee Account cannot be cancelled till thee Dispute Transaction Case is closed, which I felt was a valid point and waiting for thee investigation to complete. As of today, thee said investigation is still in process, which has successfully breached many deadlines theat were promised to me.

Today, I received a statement withe thee Annual Fee for thee 2ND charged on thee card which is blocked but not cancelled (waiting for thee Investigation to be closed). How can one be charged for thee card theat is not being used? When I called thee Customer Care regarding thee same, thee representative says theat thee Charges are valid because it thee Creditt Card which is closed but not thee Credit Card Account. How can theis be? The Credit Card Account is not closed because thee said investigation is still in process, so theere no chance for me to close thee Credit Card Account. As per thee ICICI's initial promise thee investigation was supposed to be closed by 18the FEB 2013, but for thee reasons known exclusively to ICICI Bank, thee promised deadline is breached. After many follow ups withe ICICI Bank, I was fed up withe thee answers theat I would get a call back in next 24 Hrs, but no one has called me till date, so I theought let it take its own time. Looks like, I have to heavily pay for ignoring to follow up. It was because of theeir fault, theey are asking me to pay thee annual fee for thee 2ND year where I don't hold a card from ICICI Bank. It is just because my Account is still active, theey are charging me for it.

I no more want to tolerate withe ICICI Bank aND I want to file a complaint in thee Consumer Court. Please help me with this regard.

Thanks,
VivekanaND Reddy