ICICI Bank Complaints & Reviews

This is with regard to Bill generated on 11th March for my ICICI Bank Credit card. Post bill generation I had asked for Interest Calculation Sheet on 16th March 2013 for which I was provided with a service request no which I did not note down as I trusted them to reply to my query within the stipulated time frame. However, later on 29th March I called them again and was told that the service request has been closed. I was again provided with Service Request on 29th March with a mail for resolution to my query by 3rd April. After this I have been regularly calling up the Customer Care and their reply is unsatisfactory.

Their common excuse:-

1) Technical Issue.
2) Will get back to you with resolution within 24 hrs.

Dear Sir,
I am a new holder of credit card of ICICI Bank.When i have applied the credit card through Executive of ICICI Bank they have cnfirmed First year free card in the presence of 10 officers of my office.In the month of April.2013 i have received the credit card through Currior service and yester day i have received first statement charging 223/-Rs as annual fees.Sir it i my request kindly verify the same with your executive and reverse the cahrges.If it is not possible kindly cancel (discontinue) my credit card immediatelywithout fail.I have still not utilised the card provided by your Bank.My card No. is [protected]. This may please treated as serious and urgent please.
Raju V.Tarwani

Sir/Madam

I am credit card holder of ICICI Bank with credit card no. 4629 XXXX XXXX 3007. On the 26th March 2013 I call to customer care of ICICI Bank to block my this credit card due to some transaction dispute. At that time (26th March 2013) I also given request for NEW CREDIT CARD. & customer care rep told you will get NEW CREDIT CARD within 7 working days. But Today(11th April 2013) i not get my NEW CREDIT CARD. I also given complaint through service request No. SR[protected] on 4th April 2013 and due on 6th April 2013. But uptill now it is not closed. New credit No.4629 XXXX XXXX 3015 also allotted on 28th April 2013 which visible through my internet banking but i not get physical card up till now. I also called to customer card 5 to 6 times every time they told sir i take your request for new card & you will get your card but no end result.

Please take necessary action to resolve my above problem.

Regards,
Samirkumar V Kaneriya
Mob. [protected]

HI

ICICI BANK issued two credit cards with different numbers in my name but i have only one card.

I come to know it when i got two statemnets on my email for two different cards.

Please resolve it.

Shobhit
[protected]

icici crdit card doing cheating and this not possible without high management and and i want to help, safe others who may get surprise bill even after they not used card still bill of same card is cming...

i need compensation because we not have good income..but if they raise bill and u not pay charge interest and force to suicide, sell house but make payment...and sy its all right, accurate and correct bill

I WILL USE CARD WHNEVER I NEED BUT NOT MAKE PAYMENT TILL GET ANSWER, COMPENSATION IN COURT.

PLS CHECK PICS I NEED MEETING CALL WTH SUDIPTA ROY WHO IS JOINT GENERAL MANAGER

I AM SURPRISE AND GOING TO COURT WHY ?
HOW COME ONE CREDIT CARD WITH SAME CARD NO ISSUED ?
AND CVV NO IS ALSO SAME...THRU AND EXPIRY SAME TO SAME

OLD CARD IS ALSO WORKING .......

I NOT SAID I LOST MY PRIMARY CARD....
IF IF..ME OR ANY DID HOW COME SAME CARD NO CAN BE ISSUED ...

I AM SURE DESTINY SAVED ME THAT THIS CARD REACHED TO ME IN ANY FAST PROCESS...ELSE ANY BODY USE MY CARD AND U, UR TEAM , BANK [censored] ME TO PAY ALL MONEY......

I HAVE CARD PHYSICAL WITH ME AND BLUEDART SLIP AS WELL....
I TAKE UR BANK SUDIPTA ROY FOR THIS TO COURT AS MY ONE SON IS ADVOCATE AND HE IS ALSO SURPRISE WITH THS.....U PEOPLE NOW PLANNING AND DOING CLONING O[censored]SER CREDIT CARD AND FORCING THEM TO PAY ELSE SUICIDE AS COME IN NEWS...

U MADE REAL BIG MISTAKE ....
I WILL CLOSE UR CARD NOW AND BEFORE WILL TAKE U FOR LESSON AND COMPENSATION ..

ICICI DOING CLONING ..... I PROMISE TAKE, ASK FOR BIG COMPENSATION AND OPEN THIS ISSUE IN MEDIA...

NEWS COMPANIES ALWAYS READY AND THEY ALSO PAY AS I HEARD FOR GIVE THEM STORY/NEWS....

WE WILL MEET IN COURT.....

THX GOD FOR SAVE ME, MY MONEY WITH SOME ONE MISTAKE SO CARD REACHED TO MY PLACE INSTEAD OF OPEN AND USED BY FRAUD PEOPLE,EMPLOYEES OF ICICI CREDIT CARD

want to register harassment and cheating plan and execution case

YASH PAL SHARMA
[protected]

Hi,

I recharged my DoCoMo mobile using iMobile service from ICICI bank. I received an error stating that the service provider is not available. However balance got deducted from my icici account

this happened to me twice with the recharge amount of Rs 50.

below are the details,

Date of recharge: 09/04/2013
Recharge amount - 100 ( 50*2)
description of first transaction : BIL/[protected]/OXIGENPMR/[protected]
description of second transaction :BIL/[protected]/OXIGENPMR/[protected]


My contact Num : [protected]

Request you to contact me on my phone number, as that will save our precious time.

Regards,

Rupesh Gonte

ICICI bank is a very smart cheater on the name of foreign exchange, if any one else has the same issue and would like to cooperate with to launch a case in consumer court (India and USA) please contact me through email ([protected]@gmail.com).

situation faced:
Transferred money to India, based on the slab i was given a foriegn exchange rate INR 54.22 for each USD
on the same day i completed the transaction and money is debited from my account to Bank of NewYork and from there to ICICI bank in India
but the rate they gave me was INR 53.89

Don't trust ICICI money2india service. I work very hard and save each penny and i don't like when some one steals it, so i sincerely WARN/ADVICE not to use this services from ICICI Bank and also need your help to launch a case in consumer court and fight back.

Reward points how to reddem?Further,in statement bank shows that I have redeemed the points,but I have not redeemed it.How I get all the points?On phone waiting period is about 6 to 10 minutes and some time no responce.Why?

Dear sir,
I allready pay for credit card bill & his give me settlement letter but,my name is declear cibil.
so please help me reliving my name cibil


icici bank card no.[protected] Date;May 21,2012
ref. No.cc/[protected]/1205/402638
amount 5500


Hdfc bank credit card no.[protected] Date;May 21,2012
ref no. s 1069118
amount 3700


jaysinh dilipsinh chavda
[protected]

Hi,

I have applied for credit card around 2 months back with application no J[protected]. I also got verification calls and mails for the same. Please find attached the same. After this I didn't receive any status on application. When I call customer care, they are saying no such application request exists. Please update at the earliest.

Thanks& Regards,
Srividya Sabbineni
[protected]

Hello,

I opened a recurring deposit account with ICICI @ 8000 per month for 1 year @ Hyderabad Miyapr branch.

ICICI is not crediting back the Maturity amount which is More than 1 lac.

Every time I am calling customer care for the past one month, the executives are saying “this is related to some other department and Our official will get back to you soon to assist you “and then they disappear and forget you. I can recollect names of some executive – Mr Vikshan , Manoj Kumar etc..

Looks like these guys are uneducated and do not have basic banking knowledge, they don’t even understand the difference between closing a deposit before and after maturity. The maturity date of my RD was 14-Mar-2013 and when I called these guys after 14th March they said “we can’t refund money as this will be a pre mature closure”!!!

It seems like ICICI is similar to some fraudulent CHIT Fund.They are delibertely not refunding my money and earning interest on the same.

Please let me know how to get this money back, My contact number is [protected]


Regards
T.Banerjee
Hyderabad

I have received ICICI gift card as a wedding gift. After few purchase i want to know balance of my gift card. But ICICI don't have any facility to check balance online where as other banks do provide easy balance check online facility.
For ICICI gift card balance inquiry one need to call their Customer Care. I try calling customer care pune # [protected] but after choosing so much of options to know balance (about 5-6 min+1-2 min...

Hi Sir/Madam,
I am Anil Kumar from hyderabad. I am a cutsomer of the ICICI BANK for the past 5 and a half years. I have been using their crdit cards for the past 2 years almost.
1. There was no problem earlier with their customer service number for AP circle [protected]. For the past 3 months onwards the problems started. Whenever, I dial the number, the automated voice takes me till the options "please hold the line while our CSR will contact all.. it takes a few minutes...and suddenly it says due to heavy call volume we are unable to attend your call please call later and hangs up abruptly". This all takes alomost 5-6 minutes of time. I can understand that sometimes there might be heavy call volume. I tried calling them again and again at different times raging from midnight 12.00, early morning at 4.00, afternoon around 12.00, 2.00 etc, Does it happen always and is it practicaly for the lines to be busy on mondays at midnight and early morning at 4.00. How humiliating it would be for the customer. This used to be my routine for almost a month. I could contact them once and resolved my query after dialing almost 25-30 times on different days and at different times.

2. Now, there is a different problem altogether. When the number is dialled it asks usto enter the credit card number. While entering the number, it immediately starts saying "we didn't receive your input please enter the card number or press * to go back to the previous menu". While I start either re-entering the number or continue entering the number completely, the automated voice says "we didn't get the input.. you have exceeded the maximum number of time.. sorry.. please try later and ends the call". This is really harrassing, irritating, frustrating, tiring and utter non-sense. It is very obvious that the ICICI BANK wants to fleece the customers and has no interest in attending to the customer calls. What sort of service is this?? I wanted to resolve an issue and am calling for more than a week and it is still the same. The issue is that I recently took a credit card from the ICICI BANK. As per norms they said they would charge a fee of Rs 500+tax towards the first year annual fee. The fee wouldn't be charged for the second year if my spendings exceed more than Rs50,000 in the first year. My first statement was generated on the 3rd of april. They billed me Rs 500+61 as tax for first year'e fee. Apart from that they again billed another Rs 500+60 tax mentioning annaul fee for second year. I was shocked to the core. Howcome anyone charge the annual fee for the second year on the very first statement?? After 2 days I received a message stating that the second annual fee would be credited in the next month's statement. My question is why will I have to pay the second year's fee when the bank is not supposed to charge me in the first instance. That is the bank's blunder. They should not have charged at all. I wanted to talk to the bank and am trying for the past one week and the line is disconnected deliberately by the bank to cheat customers. If i don't pay the second year's fee and pay off my other balance, they will in all probability charge me a late fee and interest. I know people and know many stories from people and see daily in news and news papers regarding the run-around and other similar crimes committed by Credit card companies again the gullible and innocent customers.
Is this the way the second largest bank in India functions?? They are simply cheating customers and making the customer's pay for their mistakes and blunders. Please look into this matter and make sure that no customer feels let down just for being a loyal customer.

Regards,
Anil Kumar
[protected]@gmail.com

Dear ICICI Bank,

I have submit the online fees of 810.80 rs. two times ,my balance was deducted both the times but form was not submitted.

So, total 810.80x2 =1621.20 was deducted. So i want this back.

I'll be very much thankful to you.

Regards,
Arun Rohilla
[protected]

Dear Sir,
I was having two icici bank credite card five years back timely i have making payments of card but because of some personal reason payment was not for few month but after conversation with bank person i have done full & final settlement with bank person in may 2011 as per bank person said i have made payment by cash & that person given me settlement latter & payment receipt now bank is telling me we have not received any payment from your side,i have given all details to bank bt mail & taking follow up regularly but bank is telling me you have to make payment.
kindly request to you please suggest to me what should i do.

My ICICI credit card has been hacked. On 5th April, 2013 around 20.14 PM I got five sms alerts on my mobile that transactions in USD (around 700) was made at various outlets.. I was shocked because my card is very much with me and I have never shared details about my credit card with anybody. I am quite educated and know the importance of confidential data regarding credit cards. Immediately I tried to call ICICI call center and after 10-15 minutes I was able to connect to the customer care representative. The customer care representative firstly blocked my card and then he connected me to the concerned department to raise a dispute case. That person told me that a total of 11 transactions have happened in that time in USD. They took my complaint (SR[protected] and assured me that as soon as the merchant presents the bill, the bank will raise a dispute. They also told me that the procedure will take 30 days and I need not make any payment till 30 days. They also confirmed that I need not to do any action regarding this.They have also assured that once the amount is reflected in the statement, they will reverse the same and will provide a temporary credit.

But I have read many complaints in consumer forums, where customers are assured by banks of reversing such unauthorized fraudulent transactions but when the statement is generated, customers are being harassed to make such payments. Also there were so many fraud reports in news in January month regarding misuse of ICICI credit cards.

I m a very old customer of ICICI bank and I hope that the bank will settle all issues in favor of me without any such sort of harassment. Requesting you to please act and provide me a positive solution asap.

Regards
Manoj
+91 [protected]

sir,
After every 5-6 months once, the ICICI bank not despatching the credit card statement. it may be with courier people problem or banks problem itself.I have requested the concerned officers umpteen number of times regarding sending of hard copy of the statement. I have paid the credit card amounts well within the time period as and when I receive hard copy of the statements.My credit card No: [protected] and using the same from 2002 on wards.In the Mar 2013, I did not receive the statement, however, I have paid the amount Rs 2068/-on confirming from call centre(after four days continuous effort) vide cheque No:442634 dated 21.03.2013. I could find out that all sorts of late fee,service tax and interest charges levied which is un justified and delay caused is not from my side. Therefore, I request the concerned officer to waive off the extras in total.
Thanking You Sir
CS Manohar Rao

Attn - Chanda Kochar - Chairman ICICI- money not dispensed from ICICI ATM .

I Shivendra MIshra having SB account[protected] withe chennai branch.

on 30the march 2013 , i had done ATM transaction from icici ATM at patna boring road branch, timing was 12.52.i had requested for 3000 rs but it dispensed only 2000 Rs ( one 1000 note and 10 100 rs notes). furtheer aggravating thee pain No transaction slip from ATM. immediately i rushed to nearest icici branch i.e your zonal office. i was told by staff that we don't solve such problems, you can go to other branch.

i request you to verify at your end , theis might be conspiracy from thee agency or theird party which put money in ATM machine.

i felt cheated and consider theis as fraud against me by icici bank, i want my money back.If you fail to have credited my money, I will have no option, but to initiate appropriate legal action which will entirely be at your risk as to cost and consequences and will lodge a complaint withe BANKING OMBUDSMAN in RBI to protect my loss.

details of complaint is given below

ICICICARE=[protected]'

Regards
Shivendra Mishra

cash was not taken but has deducted from my account.
On 26th March, 2013 I used to with draw money (Amt. 800/- ) from ICICI Bank Atm (ICI ATM SACW7537) (Near Shyamlal Building, Begumpet, Hyderabad) with my SBH Debit Card (transaction no. is 7356) bearing A/c No.[protected].
In transaction cash did not come from ATM and Receipt says : Unable to Process", but money was deducted from my account.
Kindly Tell me how to get my money back.

i rakesh bhatia from kanpur want to draw your kind attention towards my car loan problem that i had taken a loan from ICICI bank for my car ALTO. i had repayed my whole loan back but still my name is not removed from CIBIL due to which i am facing many problems. i equest you to remove my name from the cibil as soon as possible.
contact no. - [protected]