[Resolved] ICICI Bank Credit Card — levied unnecessary charges | |
Dear Sirs: I have a savings account as well as a credit card from ICICI Bank. I have a personal loan against credit card and I had been paying it without fail. My actual payment date is 27th of every month, but month by month, they changed the payment date and brought it to 16th of the month. During this process, they charged up to Rs. 700 per month as late charges twice and I paid it. They did not send me the bill on time and even did not send the bill for the months of October and November 2008. Despite no bill, I dropped a check for sufficient amount in an ICICI bank ATM and they cleared it after the due date. Also, I took Rs. 25, 000 in the month of September and I paid back it before 1 month and I am waiting for the bill to pay the service charges. They did not send any bill for that also for 2 months consequently. In the third month, showing late payment reason, they charged me about Rs. 1400 and from then, month by month, they were going on adding late fee and make the dues as Rs. 7, 860.61. During this transition period, I contacted them by e-mail, personally requesting to remove the additional charges, but they denied and cut the amount from my savings account without any prior intimation. After blocking the amount from my savings account, they send me a letter stating the same. But, still they did not leave me peacefully and send another bill for Rs. 1289 to pay by the 16th of this month, the reason for this bill is again late fee, they only cut the amount from my account and again charging late fee against it. I feel harrassed by their attitude, unnecesarilly I lost almost 8, 000 rupees because of their negligence to send the bills on time, and still they are after me, do not know how long this will continue, please help me in this regard. Sincerely, T. V. Ramani Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Dear Sir
This is to bring to ur notice On 23 rd July i tried to make online payment . But infact it was decline.
later we got the statement for the same .In which we have got the reversal for the laid transaction but not the LPC charges .
Kindly reverse the LPC Charges ie 930 .17 /- rs for the same.
Credit Card Number : [protected]
Regds
Nilesh N Kamble.
Contact Number : [protected]
This is to bring to ur notice On 23 rd July i tried to make online payment . But infact it was decline.
later we got the statement for the same .In which we have got the reversal for the laid transaction but not the LPC charges .
Kindly reverse the LPC Charges ie 930 .17 /- rs for the same.
Credit Card Number : [protected]
Regds
Nilesh N Kamble.
Contact Number : [protected]
ICICI Bank Credit Card — Unnecessary Charges
I was a Credit Card Holder of ICICI Bank. The Card expired in August 2011. I had made a purchase of Rs 1100/- on 30th August 2011. I didnot receive any statement at my end for last three months for the above transaction. I tried to contact the customer care twice but the call was kept on hold for 20 mins and 10 mins unanswered. Recently, I received an SMS from the Bank regarding a payment for Rs. 2139..18 to be made by me. I had a talk regarding this with the customer care for the Bill and tried to explain the whole issue of non receipt of Bills at my end and hence the payment was not made but they were not willing to entertain my request and did not waive off the Late Payment Penalty Charges. I have not defaulted the Payment on my part. I could not make the Payment as I was not in receipt of the Bill. Refering to my Earlier Bills you can have a look that I have always made the Payments properly and before the due date, hemce I had no intentions nor any willingness to default the payment. Now when I am trying to request you accept the payment the customer care executive does not accept it as they say they will not waive off the late payment charged totally. They offered me a 50% waive off and balance to be paid by me. They say that the Bills were delivered but the Fact is that I am not in receipt of the Bill since last 2 to 3 months. I am ready to make the payment for the transaction that i have made for Rs. 1100/-. I would request you to kindly look into the matter and take some step so that I can be relieved of this issue. I would further like to tell you that I am not the only customer to your Bank but still if this kind of things happen then I would fail to rely on the Banking Services provided by you and would be sceptical in making furhter transaction. Further would request you to kindly respond faster so that my future course of action could be determined.I hope I could explain you the issues that I am facing currently and that it could be sorted out by you.
Hi,
We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2507671' in the subject line.
Regards,
ICICI Bank Customer Service Team
We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2507671' in the subject line.
Regards,
ICICI Bank Customer Service Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23615
Pending
2046
Resolved
14247
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Credit Card’. Request you to provide the relevant details of your card, along with your full name and contact details.
We will be glad to assist you.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank