[Resolved]  ICICI Bank Credit Card — debit my account without any information through my cheque which i had issued in the month of july month.

Date: Friday, September 11, 2009 10:25 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Title: Mr.

First Name: vishal

Last Name: joshi

An ICICI Bank Customer: Yes

Product: Credit Card

Account No: [protected]

What would you like to say: Dear Sir

Till date i do not have any out standing due in my credit card, than also you have took one hold cheque of mine agaist which i had already made the cash payment in the month of 9/7/09. In the month of july i had bymistakely issue the postdated cheque and because of that your executive has called me for the paymnet and aske me the cash deposit in BANK. when i had asked my cheque back than they have told me that we will courier that cheque to me. when suddenly i have check my accout today the cheque of rs. 7340/- has cleared which i had issued to icici bank on july month and for that they alreday collected the cash of rs. 7340 from me.
now i want my amount to be back through cheque/DD/Pay oreder on immdiately base.

if i will not get that amount credited in my axis bank account immidiately than i will complain against icici bank for colleting my paymnet by fraud/missguide me.

regards

vishal joshi
M [protected]
E-mail address: vishal.[protected]@deutschepostbank.co.in
Telephoneno:+91-022-[protected]

[protected][protected][protected][protected]
From: Vishal V. Joshi
Sent: Friday, September 18, 2009 8:34 PM
To: 'ICICI Bank Customer Care'
Subject: RE: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in


Waiting for your reply.

Regards,

Vishal Joshi
Branch Sales manager [Thane]
Deutsche Postbank Home Finance Ltd

From: Vishal V. Joshi
Sent: Tuesday, September 15, 2009 9:34 PM
To: 'ICICI Bank Customer Care'
Subject: RE: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

I think you all are doing intentionally such things and because of you always customer suffers.

Now I will stretch up this issue to your chairman Mr. K V Kamath.

Regards,

Vishal Joshi
Branch Sales manager [Thane]
Deutsche Postbank Home Finance Ltd
[protected][protected][protected][protected]
From: Vishal V. Joshi
Sent: Tuesday, September 15, 2009 12:07 PM
To: 'ICICI Bank Customer Care'
Subject: RE: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Waiting for your reply.

Regards,

Vishal Joshi
Branch Sales manager [Thane]
Deutsche Postbank Home Finance Ltd
[protected][protected][protected][protected]
From: Vishal V. Joshi
Sent: Monday, September 14, 2009 8:03 PM
To: 'ICICI Bank Customer Care'
Subject: RE: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Dear

Please find the attachment of net statement and request you to process as per that. My statement is clearly showing that Rs. 7340/- is cleared on 11/09/2009 against the payment of ICICI Bank Credit Card Account. As you know that your system is also showing the payment receives from me. Don’t lingering the things and proceed as per the statement given.

Request for process the things by today and courier the cheque by today’s courier.

Regards,

Vishal Joshi
Branch Sales manager [Thane]
Deutsche Postbank Home Finance Ltd
[protected][protected][protected][protected]
From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Monday, September 14, 2009 6:53 PM
To: Vishal V. Joshi
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Dear Mr. Joshi,

We are deeply concerned with the issues raised by you in your e-mail. We regret that our service couldn't live up to the expectations.

It is unfortunate that, despite our good intentions, you have had to undergo some discomfiture.
We are really sorry for the inconvenience caused to you because of all the issues that you mentioned. Thank you for bringing this to our attention.

We have escalated the issue and personally following it up, however to process the refund we need the your bank statement reflecting the debit of the cheque amount of Rs. 7340.

We request you to send us the scanned copy of the bank statement in PDF format from your personal e-mail ID to customer.[protected]@icicibank.com for further process of the request.

Looking forward to providing you with the best of our services at all times.

Sincerely,
Vijay Kumar
Customer Service Officer
ICICI Bank Limited
ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."

Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.
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-----Original Message-----
From: Vishal V. Joshi (Vishal.[protected]@deutschepostbank.co.in)
Date: Monday, September 14, 2009 04:43 PM
To: 'ICICI Bank Customer Care' (customer.[protected]@icicibank.com)
Subject: RE: RE: Product: Credit Card / Old Customer/vishal.[protected]@deutschepostbank.co.in

Dear

As per our telephonic discussion you have told me that I will process your cheque for full amount of Rs. 7340/- and I want my full amount back. Whatever outstanding I have that I will pay only on when my due date comes or as per the bill generation.

I want my full amount back or today itself I will appeal with consumer court for fraud case against you and misguide to customer against the payment part.

Regards,

Vishal Joshi
Branch Sales manager [Thane]
Deutsche Postbank Home Finance Ltd


[protected][protected][protected][protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Monday, September 14, 2009 4:19 PM
To: Vishal V. Joshi
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Dear Mr. Joshi,

According to our records there are two transactions on your credit card account hence the cheque amount has been adjusted towards the same.

22/08/2009
VODAFONE, MUMBAI

4190.98

02/09/2009
VODAFONE, MUMBAI
1281.36

Presently the excess credit of Rs. 1,158.49 only will be refunded as excess credit kindly confirm the same to process the request.

Looking forward to your co-operation in helping us serve you better.

Sincerely,
Abdul Mubeen
Account Manager
ICICI Bank Limited

"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."

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-----Original Message-----
From: Vishal V. Joshi (Vishal.[protected]@deutschepostbank.co.in)
Date: Saturday, September 12, 2009 02:24 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: RE: Product: Credit Card / Old Customer/vishal.[protected]@deutschepostbank.co.in



Dear Mahomad

on what basis you can refund me only rs. 1158.49, why you have put a cheque which i had issued for the monnth of july and that time you had collected the payment by cash. i want my full amount or i will go to consumer court for my access payment taken without any due.

i want my amount to be refunded by DD/ Cheque/ pay order, on immidiate base. you have not replied my mail for the question of on what basis you have deposited my cheque? i want appology letter from your end for the same, because of your bank mistake my instalement should have got bounce but fortunately my account was having good amount. i am in trouble for some amount for my personal use and i want that amount to be credited in my bank account on immidiate base.

hope for your kind revert.

Thanks & Regards

Vishal Joshi
Branch Sales Manager[Thane Branch]
Bhw Home Finance Ltd
MB-[protected],25441274[25303988]
[protected][protected][protected][protected]

From: ICICI Bank Customer Care [customer.[protected]@icicibank.com]
Sent: Saturday, September 12, 2009 8:13 AM
To: Vishal V. Joshi
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Dear Mr. Joshi,

We clarify you that as on date your credit card account is having excess credit of Rs. 1,158.49.No amount is due as on date September 12,2009 towards credit card account 4477 xxxx xxxx 6003.

We also clarify you that only as on date excess payment of Rs. 1,158.49 can be refunded.Please confirm the same and also send the scan copy of the bank statement where in the last cheque was cleared from your account to customer.[protected]@icicibank.com

Sincerely,

Mohammed Osman Gani
Customer Service Officer
ICICI Bank Limited
-----Original Message-----
From: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Date: Friday, September 11, 2009 10:25 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Title: Mr.

First Name: vishal

Last Name: joshi

An ICICI Bank Customer: Yes

Product: Credit Card

Account No: [protected]

What would you like to say: Dear Sir

Till date i do not have any out standing due in my credit card, than also you have took one hold cheque of mine agaist which i had already made the cash payment in the month of 9/7/09. In the month of july i had bymistakely issue the postdated cheque and because of that your executive has called me for the paymnet and aske me the cash deposit in BANK. when i had asked my cheque back than they have told me that we will courier that cheque to me. when suddenly i have check my accout today the cheque of rs. 7340/- has cleared which i had issued to icici bank on july month and for that they alreday collected the cash of rs. 7340 from me.
now i want my amount to be back through cheque/DD/Pay oreder on immdiately base.

if i will not get that amount credited in my axis bank account immidiately than i will complain against icici bank for colleting my paymnet by fraud/missguide me.

regards

vishal joshi
M [protected]
E-mail address: vishal.[protected]@deutschepostbank.co.in
Telephoneno:+91-022-[protected]

Correspondence address: E wing, flat no-01, sukur garden chs ltd, dhokali naka, kolshet road thane w.

City: Mumbai

Country: India

Pin Code: 400606


* Please note my Mail ID has changed. It is @deutschepostbank.co.in instead of earlier @bhw.in