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[Resolved]  ICICI Bank Credit Card — WRONG COMMITMENT BY THE COMPANY

DEAR SIR,

I AM HOLDING ICICI BANK CREDIT CARD SINCE 08/O5.MY CARD NO IS [protected]. NAME- J S MANJUNADH.
ICICI BANK OFFERED ME PERSONAL LOAN AGAINST MY CREDIT CARD LIMIT.THE LOAN WAS OFFERED TO ME IN LESS INTEREST BUT ACTUALLY WHEN I STARTED TO GET THE STATEMENT THE EMI MENTIONED WAS MORE THAN THE EXECUTIVE TOLD ME.MORE OVER WHEN I COMPLAINED TO CUSTOMERCARE ,THOSE PEOPLE ASSURED ME TO SOLVE THE PROBLEM BUT INSTEAD OF COMPLAINING REPEDELY I DID NOT GET THE SOLUTION FROM CUSTOMER CARE.
BECAUSE OF THAT I STOPPED THE PAYMENT AND I HAVE STOPPED USING THE CREDIT CARD ALSO.
2 MONTHS BACK SOMEONE FROM BANK CALLED ME AND TOLD ME TO PAY RS15000 FOR SETTLEMENT.THAT TIME I WAS READY TO PAY THAT AMOUNT BUT THE PERSON DIDNOT GET BACK TO ME.
MORE OVER WITHOUT GIVING ME ANY INTIMATION EVERYMONTH THEY ARE DEDUCTING MONEY FROM MY SAVING ACOUNT.SINCE I AM NOT MAINTAINING BALANCE IN THAT SAVING ACCOUNT ON THAT PARTICULAR DATE,THE CHEQUES ARE GETTING BOUNCED AND THEY ARE ADDING CHQ BOUNCING CHARGE EVERY MONTH IN MY STATEMENT.
THEY ARE ALSO ADDING LATE PAYMENT CHARGE AND INTEREST IN EVERYMONTH STATEMENT.BUT THEY ARE NOT DOING SETTLEMENT.
I WANT TO SOLVE THE ISSUE SOOMTHLY AS SOON AS POSSIBLE AS IT IS BECOMING A HEADACE TO ME AND I WANT TO SURRENDER THE CARD.
MY CONTACT NO-
MANJUNADH REDDY
MOB- [protected]
Complaint marked as Resolved Aug 13, 2020
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    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051