[Resolved] ICICI Bank Credit Card — Late receipt of credit card statements

[Resolved] ICICI Bank Credit Card — Late receipt of credit card statements

A ANIRUDDHA SALGAR from Indore, Madhya Pradesh

Credit card No.[protected] Always receive statement by post late. Last statement dated 22nd September,2009 received today i.e. 8th October, 2009 in the afternoon and due date is tomorrow i.e. 9th October. Same thing happened in last statement and got a call from your Mumbai office which is embarrassing. Here onwards please send me e-statement at e-mail id given above so that I can make prompt payment without awaiting receipt of your printed statement. My request to your call centre bore no fruits, so am sending this mail hoping for corrective action. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Gita Raja

from Mumbai, Maharashtra

ICICI Credit Card — Late receipt of Credit card Statement

Credit card No: [protected]

Your Credit card statement of Feb.28.2009 was received by me only around 16th. March. with payment terms "IMMEDIATE". So far I have never recd. such a statement where the payment is immediate!!

2 days later I recd. a reminder letter for payment!! Normally u give at least 15 days time for payment. How come this time the statement came with payment terms as IMMEDIATE? I[censored] forget to send the statement is it my mistake?

Anyway I have made the full payment on 19th.

In future kindly take care to send the statement on time.

Thanks,

Gita Raja

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Aniruddha,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.