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[Resolved]  ICICI Bank Credit Card — REWARD POINTS & IMINT

When I checked my 10th April 2008 Credit Card Bill I was shocked to see balance reward points being shown as redeemed and nil. When enquired with customer care was told that there is something called imint where those points were transferred. Firstly bank is unilateral in taking some steps and that too without keeping customers informed about the changes. Later on I really started calling both IMINT & ICICI customercare to get solution for this problem created by bank for us. After several attempts I was given imint card number and was told that was delivered. When gone into details imint claimed a receiving person's name not in my family and neither a distant relative at all. At last what I could get was just a Service Request No. on 5th May'08. As on date 3 times I called imint. So far no card is received by me to utilise those reward points earned by me.
This is an example of how a No.1 institution can get complacent and overconfident to neglect their customers. Leave alone giving service bank has disturbed my routine work, made me spend money on phone calls, time, energy for no avail.
IS THIS A DECLINE FOR ICICI BANK AFTER HAVING ATTAINED NO. 1 POSITION ?
Complaint marked as Resolved Aug 14, 2020
Complaint comments  8 CommentsShareTweet

Comments

I am yet to receive my I-mint card with the details of my reward points. Pl. ensure that every credit card holder gets his I-mint card at the earliest so that they can redeem their reward points as & when required
i earn 1850 reward point how i see the list of gift provide
card no:[protected]

WIth ref. to the above card we have received a letter having card deactivated and hence cancelled.

Where as we have received a statement for payment of the said card.

Kindly look in to matter.

regards
sir
my card number [protected] as using 2 years ( approx )

my reaward points as transfeered to imint but i dont know, how much points i earned and any avail for gifts.

pls send details for my complaint.

thank you.
sir
my card number [protected] as using 2 years ( approx )

my reaward points as transfeered to imint but i dont know, how much points i earned and any avail for gifts.

pls send details for my complaint.

thank you.
sir
my card number [protected] as using 3 years ( approx )

my reaward points as transfeered to imint but i dont know, how much points i earned and any avail for gifts.

pls send details for my complaint.

thank you.
sir
my card number [protected] as using 3 years ( approx )

my reaward points as transfeered to imint but i dont know, how much points i earned and any avail for gifts.

pls send details for my complaint.

thank you.
sir
my card number [protected] as using 2.5 years ( approx )

my reaward points as transfeered to imint but i dont know, how much points i earned and any avail for gifts.

pls send details for my complaint.

thank you.

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