[Resolved]  ICICI Bank Credit Card — illegal transaction

on 22.11.2007 from my credit card Rs.3000/-was illegal transaction has been done.
Complaint no.-SR[protected] & SR[protected]
ICICI is not able to satisfy & asking me to pay where i have not drawn money.I am holding card from previous years.
Please see attatchaments. Date: Tue, 18 Dec 2007 16:28:58 +0530
From: "Headcustomer Care" <headcustomer.[protected]@icicibank.com> View Contact Details
Subject: RE:'ICICICARE=[protected]' regarding illegal transcantation
To: "SHESH NARAYAN PANDE" <[protected]@yahoo.co.in>
Dear Mr. Pande,

We inform you that the Service Reference SR48270060, SR48137815 are under process.

Your query is being attended to.We request you to give us 3 working days.

Sincerely,

Rajyasree Kalluri
Customer Service Manager
ICICI Bank Limited

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com.

CONFIDENTIALITY INFORMATION AND DISCLAIMER


This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: SHESH NARAYAN PANDE ([protected]@yahoo.co.in)
Date: Sunday, December 16, 2007 09:01 AM
To: Headcustomer Care (headcustomer.[protected]@icicibank.com)
Subject: RE: regarding illegal transcantation

Madam Kalluri----- As per your requirement i have send Fax message on december 15 2007 14:55,
Remote ID[protected].

kindly let me know what to do further & also confirm me by e-;mail whether you have recived my Fax Message

SHESH NARAYAN PANDE
Headcustomer Care <headcustomer.[protected]@icicibank.com> wrote:
Dear Mr. Pande,

We have taken a request for dispute of transaction on your credit card account with Service Request SR48270060 for the dispute in the credit card account towards balance enquiry of Rs.30.00.

We request you to send us a duly signed letter confirming the following details of the disputed transaction to following address by post or fax within 7 days:

* Complete name
* Merchant name
* Transaction date
* Transaction amount
* Details of the dispute
* Type of Dispute (Transaction not incurred or transaction amount billed twice).

The Address is:

ICICI Bank Ltd Charge-back Department
Empire Complex, 2nd Floor 414
Senapati Bapat Marg
Lower Parel
Mumbai Pin code – 400013
Fax:[protected].


KIndly note that dispute process will take maximum 60 working days from the date of receipt of letter to get resolved as it involves communication with the concern merchant and other formalities.

Sincerely,

Rajyasree Kalluri
Customer Service Manager
ICICI Bank Limited

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com.

CONFIDENTIALITY INFORMATION AND DISCLAIMER


This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: SHESH NARAYAN PANDE ([protected]@yahoo.co.in)
Date: Thursday, December 13, 2007 09:03 PM
To: Headcustomer Care (headcustomer.[protected]@icicibank.com)
Subject: RE: regarding illegal transcantation

Rajayasree Kalluri --- In continuation to my complaint i have noticed that on 21.11.2007, some body has asked you regarding Balance of my account which can be see on attatchament that Rs.30/-debited from my account.Kindly you can check from your incoming calls who has asked for Balance.By that you can easily trap the person who has Telephone.Because for my Balance i can check from my computer.
Attatchament is again providing to you for your referance.

SHESH NARAYAN PANDE

Headcustomer Care <headcustomer.[protected]@icicibank.com> wrote:
Dear Mr. Pande,

On the basis of our telephonic conversation dated December 13, 2007, we have de-activated your Credit Card 5176 xxxx xxxx 5007.

We have replaced your credit card and you will receive your replaced Credit Card 5176 xxxx xxxx 5015 in 7 working days at your mailing address.

We have initiated a request with Service Reference SR48137815 for the dispute in the credit card account towards the cash withdrawals on November 22, 2007.

It will take 15 working days for the request to resolve.

Sincerely,

Rajyasree Kalluri
Customer Service Manager
ICICI Bank Limited

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com.

CONFIDENTIALITY INFORMATION AND DISCLAIMER


This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: SHESH NARAYAN PANDE ([protected]@yahoo.co.in)
Date: Wednesday, December 12, 2007 07:46 PM
To: headcustomer.[protected]@icicibank.com (headcustomer.[protected]@icicibank.com)
Subject: regarding illegal transcantation

SHESH NARAYAN PANDE
CREDIT CARD NO-[protected]

It is noticed that from my account Rs.3000/-has been taken by ATM on[protected].where on that date i was . in bhilai nagar .
i am sending you the attatchment by which it is clear
to day when i was doing my on line payments than i saw that some body has drawn from my ATM.

s.n.pande

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