[Resolved]  ICICI Bank / Credit Card — Cheating after making settlement

ICICI Bank Credit Card — Credit Card Settlement Issue

I have closed/settled my ICICI Bank Credit Card on 12th August 2008 by paying Rs.13, 000/- cash to the collector who came. He gave me a simple receipt of ICICI Bank, which I still have. He said the settlement letter will be provided to you by way of an email attachment in 2 working days. I have waited for 2 days and called the customer care as the guy who came to collect and the guy who made this settlement offer are not responding for my calls.The call center people told me it takes 7 working days not 2 working days. So i waited for another 5 days and called the call center again, this time they told me that money is deposited in my credit card account, but it is not against settlement but as a payment. I told them this is paid against the settlement of the card. For this they said they opened a request for settlement of the card and that an agency will call me for settlement. I told them that I have already made the settlement.

Later I have received Rs.13, 750/- in my ICICI Bank Savings account. This amount is blocked by the ICICI Credit Card department as outstanding payment.

I have called and emailed many times to the customer care, but of no use. I was given numbers to call, which obviously will not be answered. I tried tried and now I dont have stamina to call any more or wait anymore.

So I have now approached you for help. Please help me in getting my amount in the savings account refunded.

I will provide the necessary details upon request.

Regards,
Suresh

Dear Mr. Suresh Kumar,

Kindly write to us at [protected]@icicidirect.com, with the subject line as ‘Customer Service – Credit Card’. Request you to provide the relevant details of your account, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI Bank — settlement Cheating

I have a card from past 3 years and 07/08/2009 I received a call from ICICI bank collection agency stating that my account has pending with around 95000 and it came for settlement and it has been approved for 23000 and its need immediate payment. I asked for approved letter the told me that the will send in 2 working days after paying only I can get the docs then I sum discursion has don on that The agency name is G.R.A Phone number [protected] on 12/09/2009 I paid the amount 23000 in cash but my problem is started now on 16 /09/2009 I went to bank I asked for NOC the are saying that the don’t have any information on settlement so pay total amount or ells convert into EMI the don’t know who is collection agent or who’s collected the amount what the told you. You have to pay remaining amount. That time I found that they are cheated me I don’t have any way to do be cause at the time of payment I don’t have money of 10,000 so I taken hand lone at the rate of 10% , i lost my money . Can any one help me out on this?
I future I can’t believe any ICICI people or any ICICI product. And people don’t believe ICICI its fake bank with full of Fake people .

Dear Tarun,

We are sorry to hear about your experience with us. Please write to us at [protected]@icicibank.com with your credit card number and contact details. We will contact you and work to address your issue.

Regards,
ICICI Customer Service Team

ICICI Bank Credit Card — Credit card Settlement issues

Hello,

Instead of settling my credit card dues I am getting statement for dues to be paid off. 2 days back I had a Lien on my saving account for Rs. 12000/- marked. After several calls made to customer care the lien was removed but my account which had a balance to Rs./- 22054 is now showing a balance of Rs./ 10054. The statement says Withdrawal towards credit card Rs./ 12054. Due to this my A/c suffered a Bounce on Home Loan EMI.

I want you take immediate action against this and refund my deducted amount as the next clearance for my Housing loan EMI is on 14 of this month. I am Attaching a copy of the Settlement letter received from ICICI bank and also a copy of the Bank statement.

Service reqeust #SR[protected]

Credit Card Number: [protected]
Savings A/c Number :[protected]

Dear Satish,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI Bank Credit Card — Regarding Card Settlement

Hi,
This is ragarding the credit card payment and settlement of the card for which i have asked them for the settlment in the month of Feb 2009. They had asked that they will arrange for the call back and they did not do so. The reason mentioned is my mobile was not reachable. When i asked on which number they tried calling, they have told a wrong number when they had the correct number with them.

I have a salary account with ICICI bank and now they have marked a lin in my salary account of amount Rs 13,275.

I am not ready to pay this amount and would like your help in this regard.

Dear Mandar,

We regret the inconvenience caused.

Please write to us with your contact details and credit card number at [protected]@icicibank.com (Subject line: UID 220649). We'll be glad to be of assistance.

Regards,
ICICI Customer Service Team.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2473319' in the subject line.

Regards,
ICICI Bank Customer Service Team