ICICI Bank / Credit Card — CREDIT CARD FRAUD

maddy18

from Hyderabad, Telangana

Address:

Guntur, Andhra Pradesh

Dear Sir,

I seek your suggestion on the following case.

I have been using my ICICI credit card ending with 8000 since many years and I have been a prompt payer of the same before the due date for which only they have increased my credit limit also without my consent rs Ten Thousand to One Lac.

I have been requesting them to send sms for any transactions that I make. Even they have registered my request through the call centre and given me a number for the same SR[protected]. On the follow up for the same, I have mailed them my concern on December 12, 2010, and on December 13, 2010, I have received a mail for the same confirming that I would be receiving sms but I have not received any till date.

When I have enquired through phone they said I will be receiving it but still I am not receiving them.

Recently, I have lost my credit card and realized it after a day and got it blocked.

There were TWELVE fraudulent transactions done on my card on the same day to the tune of Fourty Four Thousand.

I have reported this in the police station and case has been registered for it.

FIR has been raised and I have the copy of it also.

I seek your advice to what to do HAD I HAVE BEEN RECEIVING SMS I WOULD HAVE BLOCKED THE CARD ON THE FIRST TRANSACTION ONLY.

Where I would have got alerted and blocked my card since it was missing.

By doing so I would have saved myself and the bank for unnecessary trouble.

Please do advice I am confused.

With regards
Madhav

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Comments

Complainant8232499

from Bengaluru, Karnataka

Dear sir,

I was holding a credit card of ICICI Bank for approx. 6 Months. on 29th August 2008 i got a message, Saying I made an online purchase of 13920 for flight booking. As i didnt made any such transaction, I called up the customer care and Blocked the card. As per the advice from the customer care I put a dispute on this transaction with complaint reference number SR77805512 and send it to the bank by fax, whith which they will start an enquiry which will take around 60 days. after 60 days i didnt get any update regarding the enquiry. Whenever i call the customer care I am getting an answer like we will check and Update you. Now a days i am getting calls and notices for paymet and thretening to drag me to court.

I have settled all the dues other than this transaction which is not made by me, and i have the reciepts of all payments. The whole matter is getting very complex & has effected may reputation in office.
Kindly look into the matter & get the same resolved ASAP.

Thanks & Regards
Shiburaj

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Madhav,

We regret the inconvenience caused. Please send us your contact details at [protected]@icicibank.com.We will get in touch with you at the earliest. Kindly refer "1488231" in the subject line.

Regards,
ICICI Bank Customer Service Team.

maddy18

from Hyderabad, Telangana

Hi Customer Care

I have sent you mail as per your request but I would like to know the status of my case.

I had a good relation with ICICI bank and I would like to keep it up.

with regards
Madhav