[Resolved] ICICI Bank Credit Card — Rewards points cheating | |||
I am a customer of ICICI BANK GOLD Credit card since 5 years, credit usage of 40K to 50K per month, never missed a payment deadline, after all this, ICICI has denied my the reward points which I was promised, they left me at the mercy of 'i-mint' which has got the cheapest rewards redemption. I am in very much agony. Dear ICICI when I am your customer, and when it comes to 'giving back' why are you playing un-ethical? Now they are just time wasting...please see communication as below............ " Dear Mr. Kotapati, We tried to contact you on XXXXX80135 however we were unable to contact you. We are deeply concerned with the issue raised by you in this e-mail. However please understand our limitations in this regard. We have clearly updated on the website that Hand-picked Reward Gifts are for premium card holders. Hence we would be unable to provide you the option to redeem the points against Hand-picked Reward Gifts. At ICICI Bank, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed. If the resolution provided does not meet your expectations, you may escalate the issue to the next level. Steps given below will take you to our Grievance Redressal Cell: Go to www.icicibank.com You will find an option "Compliments/Complaints" Click on Complaints Click on Step 2 Fill the form to submit the grievance Please note: You will receive a response within a period of 10 business days of receiving your communication. Sincerely, Jitendra Pande Account Manager ICICI Bank Limited "If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee" Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com. -----Original Message----- Subject: RE: Credit Card Dear Mr Jitendra Pande THERE IS NO WHERE MENTIONED THAT THE CATALOGUE IS ONLY FOR SELECTED CARDS. even from my account I could reach this catalogue, the simple problem is only that you are not making my rewards available for me to redeem, Please advise the 'selected cards' eligible for that catalogue. I get a decent annual sal and legal foreign income too, I strongly beleive I am eligible for any kind of card you offer and want to upgrade my card and avail this watch. but finally All the help I need from you is buy me that watch via the rewards. If you care your customer and business ethics, rather than saying no to me fight my case with your seniors and please make it possible. make me feel good being your customer, I cant stoop any further, also rather than leaving me at the hands of that cheap i-mint rewards you could directly ask me to stop business with you. Nothing less than the watch. Regards Rajeev -----Reply Separator-------Dear Mr. Kotapati, We tried to contact you on XXXXX80135 however we were unable to contact you. We are deeply concerned with the issue raised by you in this e-mail. We value your relationship with ICICI Bank. However this is to inform you that Hand-picked reward points gifts are available only for selected card types. Your Credit Card profile is not eligible for Hand-picked reward program. It is unfortunate that, despite our good intentions, you had to undergo some discomfiture. Please accept our apology for your distressing experience. Moreover your points are getting migrated to I-mint account number XXXXXXXX1623603 every month. Hence we request you to redeem your points through I-mint customer care from the available gift list. I have gone through your e-mail regarding dissatisfaction due to the transfer of your Reward Points to "i-mint". We would like to bring to your notice that ICICI Bank has taken a business decision to transfer points to "i-mint". As its a business decision, we regret our inability to process your request to stop transferring your points to "i-mint". Your feedback and interest in reward points to be transferred to "i-mint " will be shared with our business teams for implementation in future based on feasibility. You may select alternate gift available from the I-mint gift catalogue and you may also share your valuable feedback by calling up I-mint customer care. We look forward to more opportunities to be of service to you. Sincerely, Jitendra Pande Account Manager ICICI Bank Limited -----Original Message----- Subject: Credit Card Hi Support Manager How can you deny me to redeem my points which I've been accumulating since many years, for the published rewards? I want to redeem "TAG Heuer Model No: CAH1110.BT[protected] Pts + Rs 20000)" from the hand-picked rewards section. 1) Please provide me a legal reason basing on which you are discriminating my eligibility? Also advise me if I can do something from my end to make my eligibility meet upto this product. I am a customer of ICICI and so don?t direct me to some 3rd party i-mint I have no business with them. 2) Which kind of customers of yours can redeem this product? I suspect ICICI is making false advertisement to lure customers, if that?s the case, I believe I am being cheated and seek legal compensation. Very disappointed, Rajeev m-XXXXX80135 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
4 Comments | |||
Comments
Please send me reward point earned voucher as soon as possible. My account number is [protected].
Hi Rajeev,
We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please email us your contact details at [protected]@icicibank.com and we will get back to you at the earliest to make sure necessary action is taken. Kindly refer "1192987" in the subject line.
Regards,
ICICI Bank Customer Service Team.
We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please email us your contact details at [protected]@icicibank.com and we will get back to you at the earliest to make sure necessary action is taken. Kindly refer "1192987" in the subject line.
Regards,
ICICI Bank Customer Service Team.
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ICICIBANK CREDIT CARD — Reward point cheating
Icici bank reward points are a way to cheat public.Every tme I ask for redeemtion of reward points against some item their customer care officers reject it saying that item is not in stock.But If the Item reqires a payment in addition to reward points they will accept redeemption requestSo I have to make many calls and writings to senior marketing persons to ake them accept redeemption request.Even after that the wont send the Item requested saying that My address could not not be located so reward item could not be delivered.But They have no difficulty in locaing my address when they ae comming with card statement!!!..
So ICICI is using reward points as another way to cheat public