[Resolved]  ICICI Bank Credit Card — cancelled transaction money not returned

Address:

Hyderabad, Andhra Pradesh

Its time that ICICI Bank shuts down its operations due to its inability in managing its business. I made an international transaction through my credit card on 31st August 2011 for an amount of Rs.30,000/-. The merchant didnt bill me against my card as they do not accept international credit cards (which i was not aware till i made the transaction). The merchant sent me a confirmation mail saying that he didnt bill me against my credit card and wanted me to check with my credit card issued bank to return the money.

But we all know how fast icici bank services work. I didnt get my money till today 15th September 2011. Every time i call up, i get to hear a nonsense story from the so called customer service officers. Nobody knows the correct information (including the escalations officers over there). The merchant with whom i made the transaction who is in US, also called up the bank upon my request to confirm that the transaction is cancelled. But the merchant was also put to trouble by the bank asking him to send a confirmation fax which he did on 13th september itself,

However, we all know how fast the bank is. I still didnt get my money. The bank should start learning few things from other merchants. The merchant even though he is located in US and is not at all responsible for holding back my money, called up the bank and also faxed the confirmation mail upon my request. And here we are in India dealing with a nonsense bank called ICICI bank which is not willing to help its customers.

ICICI BANK HIGH TIME THAT YOU CHANGE YOUR STRATEGY AND BE CUSTOMER CENTRIC