[Resolved]  ICICI Bank Credit Card — ICICI Bank Credit Card Final Settlement

Address:Rangareddy, Andhra Pradesh

Hi Team,

My name is Vijay Kumar and i had an ICICI Credit card with No: [protected]. In the year 2007 i have settled the card for 8000 out of which i paid the amount in 2 parts with in a span of a week. My 1st payment was for Rs. 1000 and my second payment was for Rs. 7000. After making the second payment i got my Settlement letter as well as the Receipt from that AAA agent.

The first payment was reflected in the statement where as the second payment for Rs. 7000 was not reflected in the statement. When i went to the Mount road brach in Chennai they told that the agency which took the money from me was closed and they will be looking into it. This case was handled by Rajya Lakshmi, Santosh, Satish and Sudharshan from that branch one after the other but they did not close the issue till now. Now a person called Murali and Manoj from Ambattur branch called me and were asking me to do a full and final settlement by 26th May 2011 for Rs. 5000. when i told the entire issue to them they told that, as the agency is closed we cant do anything now and i have to pay 5000 to settle the card. I am ready to pay the amount of Rs. 5000 also but I have no idea if they really belong to the bank or not. Can you please help me in what should i be doing to proceed further. Should i resettle the card or what should i do.

Hope you will be resolvong this issue as i have only 3 more days to go as per the new settlement letter.
Thanks and Regards,
Vijay Kumar. V
[protected].
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi Vijay,

We are sorry to hear about your experience.We have made a note of your credit card number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.
Hi ICICI Bank Customer Service Team,

Can you please update the status of this issue. I am expecting a honest action on this issue atleast now. Can any one please help me in this regard. I have made the entire payment on my card now and there is a 0.00 balance. I am not able to apply for a personal loan because of this issue.

Thanks and Regards,
Vijay Kumar. V

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23615
    Pending
    2044
    Resolved
    14249
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information