| Address: South 24 Parganas, West Bengal |
Dear sir
Myself, Subrata Saha, one of your valued corporate customer, was having ICICI credit card (no.[protected]) & savings bank account (no.[protected] at your bank. The saving bank account is around 11 years old.
I have some issues with credit card. There was some technical & your persons errors and because of your error, I had been penalised of Rs.19,800. It has been already communicated many times to your representative (refer my mail below). However, there was no right process & procudure of judgement. Many times, your representative told me to settle this account with some lumsum cash amount (seems to be suspecious to me). However I have not given any amount.
Your representative treaten me many times. Most unfortuitate part is without my permission & intimation, one day you have deducted this amount from my savings account.
Please note that there were 3 cheques were already issued to other agencies which were from this savings account. All the cheques are bounced because of fund and I haved penalised again of amount Rs.1000 for which you are only responsible.
For your information, this has happened not only with me. Same has happened to other many customers also. I find this bank is follwing most dangerous & corrupted persons / policies. In this way you can also loose your valuable customers.
I have already closed my credit card account. I am now closing my saving account also. I am spreading this massage to my friend & society. For your information, sir, I am sending this to you also.
View above, my sincre request to take follwoing immediate steps : -
1) Investigate my case.
2) Arrange to make repayment of deducted amount of Rs.19,800. Please note that you can not deduct any amount without convincing customer. This is customer hard money.
3) Arrange to return penalised amount which were deducted due to bouncing of cheques.
With warm regards
Subrata Saha
[protected]
On 12/30/10, subrata saha <[protected]@gmail.com> wrote:
> Dear Sir
>
>
>
> As mentioned in mail below, I was having ICICI bank credit card having no.
> .[protected]. This is closed on long back in the year of 2008.
>
>
>
> After that, I received frequent SMS regarding outstanding payment. However,
> I have already told you that I have cleared the amount whatever I have
> purchased. Due to your internal / system error, the outstanding amount is
> appearing. Can you please tell me, why I will pay the penalties which was
> generated / created by your system issues. Under no fault of mine, you are
> repeatedly harrsing me.
>
>
>
> As mentioned in my trial mail, again I would like to inform you that these
> SMS / reminders create very much mental pressure to me & for that I am not
> able to sleep properly. For this mental agony, if anything happens to me,
> you are fully responsible for that. I am also writing to this to the
> consumer board.
>
>
>
> Once again I sincerely request you to close my account.
>
>
>
>
>
> Regards
>
> Subrata Saha
>
> [protected]
>
>
>
> *From:* saha s (Admin)
> *Sent:* Wednesday, September 30, 2009 9:52 AM
> *To:* 'Head Service Quality'
> *Subject:* RE: RE:'ICICICARE=[protected]' ICICI Bank Credit Card
>
>
>
> Dear sir
>
>
>
> Reference to my earlier mail, as I inform you that having a ICIC bank
> preferred credit card, since 2004. The card was given to me by some of your
> agent at kolkata having life time free card without any renewal fee. But
> just after one year, a bill statement was sent having the renewal fee of
> 750/-. That time, i talked to your representative over phone & it was
> communicated to me that by mistake the amount had been send, please did not
> pay & it would be regularized in next bill. But after that there were
> several bills came & the amount was not reversed and even that it
> multiplied
> by many fold with penalty charges. Several times, it was communicated to
> your representative, but no positive things came. Till date, I have paid
> the
> purchase amount and I will not pay the penalties which was not account for
> by me.
>
>
>
> Now often, I got SMS , letter from your side stating about non payment of
> credit amount. These create very much mental pressure to me & for that I am
> not able to sleep properly. I want to make it clear that if there is any
> purchase amount balance, I will definitely pay the amount. However, I will
> not pay the penalty & other wrong charges for which I was not accountable.
>
>
>
> Earlier I have approached to you many times, however I have received any
> positive response from you. Moreover, your representative, behavior is also
> not proper. I am also holding a responsible post. Money is not at all a
> matter; matter is a principal & your commitment to the customer. It is look
> like a chitting to the customers. Please also note that this grievance is
> not with me, it is with most of your customer.
>
>
>
> In this regard please note that as mentioned earlier, I have already
> surrendered this credit card. Therefore, I request you please close my
> account immediately and also do not send any SMS & letter to me in this
> regard; or else I will send this matter to consumer’s forum as a case of my
> mental harassment.
>
>
>
> Regards
>
> Subrata Saha
>
> [protected]
>
Aug 13, 2020
Complaint marked as Resolved 
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ICICI Credit Card — Full and Final settlement
Dear Sir,I am carrying credit card from ICICI bank which I took it in Ghaziabad in the year 2005 October. Immediately after that I was shifted to Hyderabad due to my perosnal choice, in the mean time I had made one transaction worth around Rs 1900/-.in thye month of November and I moved out of Ghaziabd in December same year.
During the change of place I had dropped a cheque from HDFC bank for the same amount and I had forgotten to recheck the payment and recently when I was going through my old payments and transactions I found that my money was not paid to the bank and it was pending.
As a good samaritan I gave a call to customer care ( I think it is BPO) in hyderabad and told about the mishap for that the customer care personnel asked me to talk to Mr. Godi in the number[protected]. When I spoke to Mr. Godi, I explained to him about the situation he told me that the outstandin was around Rs 6103 /- .
I made one humble request to him to consider my case to reduce the penalty for which he finally agreed for payment of Rs 3500/- as a full and final settlement.
I did drop the check and he told me that once the payment is received he will call me again and confirm the same.
This telecon happened on 12.2.08 And I did dropped the cheque for Rs 3500 through HDFC cheque number bearing 869194.
But after four day when I gave a call for the confirmation I was told that the money is credited against my credit card. I asked him for the confirmation letter saying that the account is settled and full and final is done. The reply what I got is that he is not the right person for my case and he told me that it Mr. Ravindra whom I can contact in[protected]. This discussion happened on 17.2.08.
I am trying frantically in that number but I am not getting any response from that number.
Fianlly I am here by trying to bring your kind notice that I ahve paid the mony to the bank after talking to a person , and once the payment is done I am not getting the full and final settlement statement from the bank.
I am really in desperate need of the same since I do not want to put myself into a place where I have used the services and not paid for it.
As a good citizen I have done my duty by reminding of the bank that I have to pay and i did pay but bank is not giving me any letter nor I am not getting any support of the right person whom I can talk and close the account.
Through this mail I am reiterating that I have made my effort to close the account and Bank is not giving the same back.
Please close this issue.
Rgds,
Bhandary