| Address: | Mumbai Suburban, Maharashtra |
From: Anil G. Gaikwad
Darshan Co. Op. Hsg. Society,
C-10/2-11, Sector – 25,
Jui Nagar,
Navi – Mumbai – 400 706
Date: 31.03.2011
To,
The Manager,
ICICI Bank
Ref: ICICI Bank Credit Card No: [protected]
Dear Sir,
I regret to inform you that, in spite of my repeated complaints to your costumer care officer & their assurance, the issue have not been solved & I have no alternative except stop using the credit card.
The issue starts from the statement for the month of June, 2010. I have dropped a cheque No 369589 dated 13th June, 2010 for Rs. 10562.00 drawn on ICICI Bank only at Nerul ATM Cheque drop Box before due date but it has been misplaced in transit. When I have received reminder SMS, I have personally visited ICICI Bank, Nerul Baranch and as advised by the officer at enquiry counter, even he himself stop the payment of misplaced cheque and taken a fresh cheque No. 369591 dated 21st June, 2010 for Rs. 10562.00.
In the statement dt. 28.06.2010 I have been charged Late Fees of Rs. 400/- & interest of Rs. 367.53, again in the statement dt. 28.07.2010 I have been charged Rs. 250/- on account of returned cheque payment fees for the cheque misplaced at your end & even though you have been received my another cheque and interest of Rs. 1064/- , and kept charging interest on balance amount which I have not spent. Every time I have paid the amount spent along with service tax within due date.
It is not understood why I should pay the amount charged by you for no fault on my part.
Thus finally I have decided to discontinue the card. Today only I am sending the card by breaking it in to two pieces for cancellation.
Please treat the matter has been finally settled and closed.
Kindly acknowledge the receipt.
Thanking you,
Yours truly,
(Anil G. Gaikwad) Was this information helpful? | 
We are sorry to hear about your experience.We have made note of your credit card number.We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team.