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[Resolved]  ICICI Bank / Credit Card Reward Point Redemption — Gift against redemption are not received. Bank is not processing the request for last 4 months now.

I have redeem around 1900 Reward points for my icici bank credit card but did not recieve the gifts. When asked for sending me proof of delivery the Bank is not responding. Everytime I make a customer service call, they are not able to provide me any info nor they connect me to their senior officers. Its a long time since 18 th nov. the date which is said to be the delivery date. Its more than 10 times i have called ICICI bank customer service but got no response. They give false commitments to provide the gifts within 7 days or they will provide the Proof of delivery. But i did not get any.
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Complaint marked as Resolved Aug 13, 2020
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    ICICI Bank
    Customer Care Service
    Customer satisfaction rating
    63%
    Complaints
    16697
    Pending
    1232
    Resolved
    9672
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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