[Resolved] ICICI Bank — Credit Card was processed by wrong DOB and used

naviin21

Address:

Bangalore, Karnataka

I applied for this card in October 2007 through some third party vender and i got the call stating that they can process the request as my age was 19 yrs (DOB: 21st Nov 1987). But the CARD has been processed in different date of birth (21 Nov 1983) and been used

Later with my Layer i attend the Family court and produced all the document to the bank layer and to the investigation department. they informed that they will investigate and get back to me but i never got any update

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Amit

from Mumbai, Maharashtra

ICICI Bank — wrong credit card

Hi,
One year before ICICI bank employee came to me and gave me option for the ICICI bank Gold Credit card. (i was eligilble for Gold Credit Card). And Gold credit card was life time free card. But after some days i got the Silver Credit card and that is free only for first year.

I already called to customer care of the ICICI credit card they said they will send their executive and i will get the ICICI gold or platinum because now i am eligible for Platinum card.
But after a month there is no response from ICICI bank.

Please do the need full.
Thanks.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '4471123' in the subject line.

Regards,
ICICI Bank Customer Service Team