[Resolved]  ICICI Bank Credit Cards — Fraudulent and misleading information on Interest charges & service fees

Sir,Madam,

I have been with ICICI with last 4 years and have been a credit card customer for all the four years.

My statement for 20/12/2208 had the below issue as stated:

Email to ICICI on 29/12/2008

Dear Sir/Madam,

Please review the statment for Late fees and interest Charges for statments for 20/11/2008 and 20/12/2008.These charges are applied on my statment even after a payment of 8,516.84 was made on 20/11/2008

Outstanding Charges Issue:
This seems to continue even if the payment is made the same day late charges are applied.

The Late fees(Rs 400.00 applied on both the statements) and Interest Charges are applied before the peak period of 48 days.

My only transaction is 6250 between 20/11/2008 and 20/12/2008 and my payment due is 7252.00 Rs

I wont be making any payments to the card until these charges(Rs 1002.88) are revereted.I have got similar statements earlier as well but made a payment.

Rewards program discrepancies

The rewards program, the statment on 20/11/2008 has 1425 points and the reward points on 20/12/2008 has been reduced to 94 points.

Please contact via email.

Regards,
Jeevottam

PS:I tried to submit via "email us" application, there is a error is submitting the request.

Email to ICICI on 9 March

Dear Sir/Madam,

Please review the statment for Late fees and interest Charges for statments for 20/11/2008 and 20/12/2008.These charges are applied on my statment even after a payment of 8,516.84 was made on 20/11/2008

Outstanding Charges Issue:
This seems to continue even if the payment is made the same day late charges are applied.

The Late fees(Rs 400.00 applied on both the statements) and Interest Charges are applied before the peak period of 48 days.

My only transaction is 6250 between 20/11/2008 and 20/12/2008 and my payment due is 8655.75 Rs

I wont be making any payments to the card until these late chargesare revereted.I have got similar statements earlier as well but made a payment.

Rewards program discrepancies

The rewards program, the statment on 20/11/2008 has 1425 points and the reward points on 20/12/2008 has been reduced to 94 points.

Please contact via email.

Regards,
Jeevottam

PS:I tried to submit via "email us" application, there is a error is submitting the request.


After this i have raised 2 service request with the degraded "Email us" application which always fails on clicking submit and the responses are as below:<<<<No REsponse to me on email regaring the information that i wanted>>>>

Dear Customer,

Request Number:SR[protected]

Type of query: Statement not received

Resolution: We are unable to process your request and unable to contact you at the phone number as in our records. Please contact us at Customer Care

Please note: This is a system-generated e-mail please do not reply.

Sincerely,
Customer Service Team.
ICICI Bank Limited.


Now when I called ICICI bank regarding the amount being blocked from my Saving Bank Account[protected] the amount is a whopping 13,968.41Rs and the ICICI customer care representatives are so adamant with very shrewed responses saying we cant do anything we have rights from the governement to cease any amount of money you have with us or any other bank to get it back.

Now, as a consumer I dont have a option as the money will be debited from my bank account within 7 days.

ICICI has been irresponsible in responding to my SR's and emails on email and has not put an effort to provide better service & has applied all the hidden charges on 20/11 and made me pay 13,968.41 RS no.

Can i get help on this and settle this?????
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi, we're from ICICI and are sorry to hear about your experience. We'll call you and work to address your issue at the earliest.
Hi Sir, Madam,

I did not receive any call nor any communication about this, I finally made the payment towards ICICI as I thought no one will help me and they also held my 13000+ Rs freezed during this while.Even after making a payment of the amount the amount was freezed for 5 months and no interest payed to me, I called up the call center to understand the process I was told that the amount will auto be unfreezed but didnot happed until I called up again and again.

The ICICI credit cards team has been completely not helpful nor providing any answers to my queries. I have had 10 ICICI credit cards and add on cards. I have stopped using them since this incident.

If the interest charges are waived and also interest is payed for the time amount is freezed I would think about using this product of ICICI

Regards,
Jeev

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23614
    Pending
    2051
    Resolved
    14242
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information