[Resolved] ICICI Bank Credit Cards — Repeated harrassment even after all payments are closed

[Resolved] ICICI Bank Credit Cards — Repeated harrassment even after all payments are closed

R RadhikaY

I was a credit card holder with ICICI Bank about 8 years ago. There was fraudulent usage on my card and I called to cancel the card and contest the fraudulent usage. I was asked to pay all dues and then contest the fraudulent usage. This I refused to do, saying that I will only pay for what I had legimitimately spent. I emailed ICICI this but I got no response from them for over 4 years. Then, one fine day, 2 years ago, they called my home number and claimed I owed them several thousands. They claimed they had tried to contact me at my Delhi number, which is strange because I live in Bangalore. When my husband went to the ICICI Credit Card division in the boondocks of Bangalore and retrieved the records from them, we found that several months of my card usage records were wiped out and some strange address in the place of my actual address. Naturally they were not able to produce any records of my ever changing my address to a fictional one! We, however, paid ICICI for the legimitate charges plus interest and got a letter from them saying that the account had been settled. The fun began again 2 months ago. They reached me via email and I wrote saying that all accounts had been closed and that I had a letter to that effect. They apparently don't keep records, so now they claim I owe them several thousands all over again. I told them I had the letter and would scan and send it at my convenience. This time ICICI's goons have started harrassing my family members. They are calling on their home numbers and rudely threatening all sorts of dire circumstances. Not only do they not have records, their right hand doesn't know what their left hand is doing. I have 2 questions- 1° Where are they getting this information (family members' phone numbers)? This can't be legal, right? 2° Has anyone faced similar problems with ICICI? I am planning legal action and would like to know if anyone has had similar experiences with them or with any other bank. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

manojdims

from Gurgaon, Haryana

ICICI Credit Card — OVER CHARGES & HARRASSMENT

My name is Manoj Kumar. IO bear ICICI card No[protected] for last one year.But last after july their was missing of bill and i could not found bill up to Sep 2008. But i was getting information through recovery agent that My bill is approx Rs 10000. pay immediate. But i always pray for total no of bill from July to Dec 2008. But they could not provide me. One one ladt Name Priya had call me to settle this matter of Amounting Rs 6000/- if i pay Min amount of Rs 500 in October 2008. and she promise to settle this matter with balance payment of Rs 5500 after receiving NOC from Bank. But after payment of Minm payment, non has consult for balance payment. After 2 month again several call i have received that ur out standing is Approx 12000/ anf settle with 9000/- But i refused due to negligence of Bank working Style . After several request they provide bill from June to dec 2009. In which my total expenditure is approx Rs 5000/
So i request to settle this matter as soon as convenience.
They are give me threatining on phone / mobile also.

Manoj Kumar
Mobile No )[protected]

technoshumi

from Mumbai, Maharashtra

ICICI Bank — payment harrament

Hi,
I want to compalint angainst the constant harrasment and threats and abusive comments being made by the icici recovery agents.this is one of the most double standard bank that apologies to u when u complain to the phone banking, only to be harrased again by the recovery agents.
I lost my job due to recession and proactivvely informed the bank abt the same as responsible citizen in the form of email, registeres letters and by visiting the ank branch.I asked for consideration and settlement/rewrite of my account but was never given any response.I recieved only treating calls from the bank's recovery agents who are extremely rude and threating.they threated to send goons to my place for recovery and called me atleast 5-10 times every single day.
An institution like this who has no respect customers longn term relation with the bank asnd past records should be banned.
these people have no respect even for the RBI regualtions.I think only when some frusted and harrased customer like me will be forced to take some drastic step due to this agonising act of the bank will they learn some lesson.

Moushumi.Mukherjee

ICICI Bank Customer Care

from Delhi, Delhi

Verified Support

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2354062' in the subject line.

Regards,
ICICI Bank Customer Service Team