[Resolved]  ICICI Bank Credit Cards — no items are available to redeem against rewards

Address:

Chennai, Tamil Nadu

Dear Sir,
Ref: ICICI Bank credit card no: [protected]

i am holding a ICICI bank Credit card for last several years. i have total rewards points 5000 + to redeem. i visited ICICI web site and saw the available items against the reward program. it showed many products for this reward program.

i asked icici customer care to redeem few items against my rewards points, they are saying the items are not available temporarily. i said, i am ready to wait to get the items. then they are telling the item are not available permanently, so you redeem some other alternate items. like some gift voucher, etc.
i want to know, if nobody can redeem such items, then why they are showing the items online.

note: mail communication as attached

looking for your support and reply.

regards,
Prabakar T
mobile: [protected]