[Resolved]  ICICI Bank — debit card fraud

I had escalated the matter to level 2 complain in ICICI bank but they have not taken any necessory action.Below you will see the details and also the transaction details.
They also stopped me to take necessory action against the culprit and assured me they will get the charge slip back.

I was interacting with the ICICI customer care and they just fooled me around for 60 days, now I feel cheated by the person who misused my card for 16, 164 and the ICICI bank.

I can not trust ICICI bank, as lots of other people are saying the same thing.

Subject: Dispute on debit card transaction done using my debit card at Vijay Sales.

Request: Interim Reversal of the disputed transaction and initiation a charge slip retrieval through visa from acquiring bank

SR Number: SR 76416161
Account Holder Name: Vishnu Kumar Tiwari
Mail id: vishnukumar.[protected]@gmail.com



Transaction details: VPS/VIJAY SALES/[protected]/0
Amount: 16164
Place where the transaction took place: As per my interaction with Vijay Sales
Padmavati Chowk
Address: Kale Plaza, Pune Satara Rd.
Contact Person:
Tel:[protected]



I disputed the above transaction as the said transaction

1- Has not been performed by me
2- Some one has misused my debit card at Vijaya Sales, Pune Satara Road Branch
3- On the very same day I was in Hyderabad and after inquiring with Vijaya Sales the said transaction has been done at Pune.
4- I was informed about this transaction by the message alert on my mobile.
5- I immediately went to ATM (NayaPul Hyderabad) and found that 16164 was debited from my account, I was shocked.
6- I immediately called using my cell phone ([protected]) to customer and they took the complain.
7- Thus as you could see I was in Hyderabad and transaction has been done in Pune.

ICICI Debit Card Fraud Information


Hi,

This is to inform you that, many of my friends and their friends & relatives had lost their hard earned income, in ICICI Debit Card Fraud.

I have lost Rs. 50000/- some 4 months back, one of my friend have lost yesterday Rs. 50000/-, and bank is blaming us, and not refunding the money.

In all cases, the Debit Card is with the card holder and through Duplicate Debit Card somebody had withdrawn the money, before withdrawing he had changed the original Debit Pin No. and got the new Pin number, through ICICI Bank, by some system loopholes.

In all cases, the person withdraws Rs. 25000/- in 2 or 3 transactions (Rs. 10000 then Rs. 15000) between 11:30pm to 11:58pm and after 00:05 (date changes) he withdraws another Rs. 25000/- in 2 or 3 transactions.

In all cases, the SMS we get only after all the transactions are over sometime in morning around 8:00am, and if you get the SMS on time also, you cannot block the card, as your Pin No. had been changed.

In all cases, we have the original card with us, it is not lost, and many times, never swiped / used also. So there is no chance of Card Cloning also. I personally know 3 friends, their debit card was never used / swiped.

Solution to this problem is to block your debit card before you lose your money, and if you are victim to this fraud, then we can form a team to recover our money back.
You can contact me for any further information, or if you want to share your problem also.

Thanks,



Manoj Dube
Mob : [protected]
http://www.KetanComputers.com
http://www.TallyPassword.com

Hi,

We are sorry for the inconvenience caused to you. We have made a note of your contact number. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team

To whomsoever concerned,

This is to notify you that there has been a debit card fraud with my ICICI debit card. I have received 2 msgs on my mobile stating that there has been a Debit Card Purchase of an amount equivalent to approx 24,000/-. This cannot happen as neither have i shopped anything online nor have i gone out shopping. the incident happened when i was at home. I have not lost my debit card either as i have the card with me.

I have lodged a complaint with ICICI customer care and have got my card blocked. please suggest what else needs to be done to get my amount back.

i hope this will be taken care soon with improved security measures implemented so that similar incidents do not take place.

To get in touch with me please mail me at [protected]@gmail.com
Thanks.

Hi,

We have made a note of your contact details and we'll get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team

we want details for Transaction.

Hi, I have my savings account with ICICI bank since last 8 years. on 7th July I got a msg on my mobile that I have made a debit card payment of Rs.4199/- (which was not done by me). I called up customer care and lodged a complaint of fraud. Its been 1.5 months and still no response from bank. I am fed up with such service of this bank. As the time of opening account, they talk to us so gently and at the time of any problem, they harrass us mentally.

Dear Mr. Tiwari,

We are sorry to hear about your experience. We have made a note of your contact details. Our official will contact you.

Regards,
ICICI Bank Customer Service Team