[Resolved]  ICICI Bank — Deduction of MAB charges without informing about the change

I am having a savings account with ICICI bank, Sec-11, Panchkula, Haryana since last 7 years. My account no. is[protected].

My account has been debited by Rs. 280.90 on two occasions on 12/09/12 and 24/09/12 for MAB charges for May-12 & Jul-12.

I was very shocked to see deduction of minimum balance charges as I have always been maintaining minimum quarterly average balance of Rs. 10,000 in my account.Through detailed searching on the Internet I was able to find that your bank has changed the system of minimum balance from Minimum Quarterly Average Balance to Minimum Monthly Average Balance some months back. However it is very DISAPPOINTING to note that your Bank did not even bothered to inform the existing customers about this major change.

Since I was never informed about change of system of minimum balance from quarterly to monthly basis and my quarterly average balance was more than Rs. 10,000 during the period for which charges have been deducted, the charges of Rs. 561.80 (280.90 + 280.90) wrongly deducted from my account must be credited back to my account immediately.

Since your bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

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Tina Sabharwal

ICICI Bank — Deduction of MAB charges without informing about the change

Hi,

I am having a savings bank account ICICI Koramangala from last two years and my account no. is[protected].

I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges twice within a gap of 10 days.

24/09/2012 MABChgs-Jul12+STax 43.26 393.26 Rs
03/10/2012 MABChgs-Aug12+STax 43.26 393.26 Rs

I understand MAB is monthly average balance.

My issue -

I don't have any mail informing about this MAB charges. I only knew about QAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.


Regards,
Poonam Digra

Hi Chander,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

I am having a savings account with ICICI bank, Sec-11, Panchkula, Haryana . My account no. is[protected].
I was regularly maintaining Quaterly Average Min balance of Rs 10, 000/- till May'13.Recently when I was checking my bank statement, it was learnt that at monthly basis MAB Chgs of Rs 393.26 being deducted since May13.

I don't have any mail informing about this MAB charges. I only knew about QAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.


Regards,
Anil Upadhyay
[protected]

I am having a savings account with ICICI bank, salt lake, kolkata. My account no. is[protected] .
Recently when I was checking my bank statement, MAB Chgs of Rs 393.26 has been deducted for Nov 13.I was never informed of anything like this.

I don't have any mail informing about this MAB charges. I only knew about QAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.


Regards,
Anil Upadhyay
[protected]

I am having a savings account with ICICI bank, salt lake, kolkata. My account no. is[protected] .
Recently when I was checking my bank statement, MAB Chgs of Rs 393.26 has been deducted for Nov 13.I was never informed of anything like this.

I don't have any mail informing about this MAB charges. I only knew about QAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

Anwesha Bhattacharyya