[Resolved] ICICI Bank — Delay in services every single time

fantabulous

Address:

Mumbai City, Maharashtra

Ever since I have started using services of ICICI Bank, there has been a delay every single time and the reason stated is system issue!! 2 years back when I had applied for a credit card it was delivered to me after nearly 3 months. This time after 2 years when I have applied for another card - again delay its already been over 1 month. Every other bank delivers the credit card within 15-20 days.

I don't even want to indulge into stating that last time when I had applied for a card with this bank, the benefits promised were not given at all. I was duped. I am a savings account as well as FD holder. Every Time whether its credit card, FD or savings account - try using their services - There is a system issue and there is always a delay.

It is impossible to raise a complaint for 2 reasons -
1) Customer care process doesn't allow them to raise a complaint
2) The web-site is never capable to take a complaint

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Aug 6, 2021

Complaint marked as Resolved

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Comments

fantabulous

As expected, despite regular complaints to customer care and request for call back and regular follow-ups, there has been absolutely no response from the Bank.

Even as of today, the customer care person says that it would take 7-10 working days to deliver the card. They have been telling me this same thing over the past 3 weeks!! Only God knows when those 7-10 working days would get over. It has already been over 1.5 months since I have applied for the card.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir/Madam,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4124305' in the subject line.

Regards,
ICICI Bank Customer Service Team