[Resolved] ICICI Bank — Money withdrawn

Ashish Thakkar

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Hi Respected Sir,

I had visited Sweden on 3rd January till 16th February for Business reasons on behalf of my company Datamatics Ltd. Andheri.
They had provided me with an ICICI Prepaid Euro card with an 1175 Euros topped up via GreenChannel.

I checked my account on 8th Feb and found 10 ATM withdrawal transactions done as shown on my online account.This was shocking as the card was in my pocket at that time and the place of transaction showed as somewhere in Bulgaria.

I had reported this immediately since i never visited this country and I have my passport as a matter of fact.They blocked my card and after coming back to India on 17th Feb (GreenChannel asked )ICICI bank to raise a chargeback request to Visa adn asked me to wait for 45 days.
On 6th April i got a request from GreenChannel repiled back to me with Visa's reply to ICICI providing some documents statign the transactions are valid and they cannot revert back my money.

Please help me out.
I have attached the screenshot of my Prepaid card account where all transactions in BGN currency are fake and unauthorised.

Regards,
Ashish Thakkar
[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Related ICICI Bank reviews

View all 23621 ICICI Bank Reviews

Comments

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ashish,

We regret the inconvenience faced by you. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Ashish Thakkar

from Mumbai, Maharashtra

I am the complainant and after my post in this blog, i got a few initial calls from Head Service Quality stating to look into this issue.

But unfortunately, now again they have started to delay the process. I expected i would have clarity on the process and the progress and status of my complaint.
but what maximum they say is "Your complaint has been taken and regiostered please wait for m ore xxx days." What hell i already am listening to this same thing since last 60+ days and stil they do not clarify me with the process and the exact investiagtions till date.
just ask me to wait for the verdict, i don t know on what basis they would giove a final decision when they are not ready to even listen to the customer at all and support them in such fraud cases.

It is fault in the service that the security can be comprimised. i would never recommend anybody to this service and shall promise to escalate this in proper channels now.

Regards,
Ashish Thakkar