[Resolved]  ICICI Bank Feroze Gandhi Mkt. Ludhiana — problem with locker

THE BRANCH MANAGER, Dated:12/06/2009
ICICI BANK FEROZE GANDHI MKT.,
LUDHIANA.
SIR,
I have an A/c no.”[protected]” at the name of HARMANJIT SINGH AND MANMINDER KAUR with your bank and also one locker no “336” & it’s key no.”363” related to this account.
On 11/06/2009 we came to you bank to operate our locker no.”336”, but the concerned person Mr. NITESH KUMAR said that “336” locker is not yours now; you have surrendered this locker in 2007. We asked him to provide us the copy of that letter on which we surrendered .Then we questioned him if the locker has been surrendered then the bank why not collect the locker’s key from us.
We have the key till date and we also did not give any written information to surrender the locker.
Then after some discussion he and his seniors came there and said that there may be some error in our records and said to concerned person let them operate the locker.
When we went with him to operate our locker it was great surprise for us when he said that the key did not work he attempted 3-4 times but in-vain then we tried our self but the locker did not open
After this Mr. NEERAJ and his boss also did some attempts but they also fail to open the locker.
When we were doing all these I noticed and said to Mr. NEERAJ and his boss that my locker and its riveting are not in proper condition, the upper aluminum plate is not fitted properly.
I asked them for this and they said “give us some time to check out all this matter that what had happened”.
After that n phone Mr. NEERAJ admitted that the locker no. “336” had break open by mistaken and your material is safe sound and said just come to us to solve this problem.
When we asked them to open with the key that they have after changing the locker they said we did not have any key to open this.
After that Mr. NEERAJ and his boss decided to break up the locker in front o[censored]s at bank cost and check your belongings (material) and admitted if there is any loss our bank is responsible for all that.
Thanking you.

HARMANJIT SINGH