[Resolved]  ICICI Bank — Fuel Surcharge Not Refunded

Address:Nashik, Maharashtra

Sir/Madam

I use my credit card (Credit Card No. 5239XXXXXXXX4003) on 06/06/2012 at HPCL petrol pump(AUTO CARE CENTER) for Rs 600(Total Deducted Rs. 615) on ICICI bank machine. As per rule petrol surcharge should be refunded when credit card is used at HPCL pump on ICICI Machine. But Uptil now i not get any amount refund to my account after 7 Days. Please refund my petrol surcharge (Rs 15) to my credit card as early as possible.

Regards,
Samir V Kaneriya
Mobile No. [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

ICICI Bank Credit Card — SURCHARGE ON FUEL

WITHOUT ANY INTIMATION BANK STARTED CHARGING SURCHARGE ON FUEL FILLING.

THIS CREATES BAD IMPACT IN CUSTOMERS MIND AND I WILL STOP USING THIS CARD IF THESE CHARGES ARE NOT REVERSED.

REGARDS,

MK PAHWA
Hi Samir,

We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon.

Regards,
ICICI Bank Customer Service Team
Contact me on Mobile No. [protected]
Thanks after my complain i get Fule Surcharge Refunded back to my account. Do not cheat customer this way...
Thanks after my complain i get Fule Surcharge Refunded back to my account. Do not cheat customer this way...
Sir/Madam

I use my credit card (Credit Card No. 5239XXXXXXXX4015) on 02/05/2013 at HPCL petrol pump(AUTO CARE CENTER) for Rs 700(Total Deducted Rs. 719.67) on ICICI bank machine. As per rule petrol surcharge should be refunded when credit card is used at HPCL pump on ICICI Machine. But Uptil now i not get any amount refund to my account after 4 Days. Please refund my petrol surcharge (Rs 19.67) to my credit card as early as possible.

Regards,
Samir V Kaneriya
Mobile No. [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23614
    Pending
    2051
    Resolved
    14242
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information