[Resolved]  ICICI Bank — gold loan

Address:

Patna, Bihar

The Following are the details of complains made with ICICI Bank REMINDER-4 Ref:- JLLRN/P/558134/20683/[protected] Dear Ashok Kumar Reddy With reference above delay in renewal of the above loan account no, you/your bank given to me Loan Recall notice in which there are no any reference of CUST ID. I would like to talk you with above reference, I have paid the all amount due on the loan account no[protected] and now you are forging the things to dilute my issue and make to justified you and your ICICI Bank act to liquidate the gold ornament of customer vide above reference by way of not certifying the quality of gold ornament "Its proved that you damaged our gold ornament quality". Also you are not issuing us the closer certificate "Its shows in future you will start harassing me", in the same way, such as you have forge a new customer ID (vide reference- 0616/21185/1-1/RETAIL/PAT_AAPOST/08-2013) when I will raised my issue on dated 24/08/2013 after giving you/your bank the final payment but you have sleep since 17/12/2013 and never informed me that sir you have taken two gold loan and I have created a customer ID and for your knowledge I will teat you in any manner while you will make the payment on CUST ID. With the all above fact brings you and your ICICI bank under doubts of your fair and transparent act. So you have to make the payment of my gold ornament under liquidated damage of my gold ornament for the period since I have made the payment under the gold account no[protected] and at the time when you will return my gold ornament with the certificate of quality of gold ornament which I was kept in your bank on the time taking of credit from your bank voice-versa vide ref JLLRN/P/558134/20683/[protected], you are making robbery with customer. Please clear your stand immediately so that I can move to banking Ombudsman, Consumer Court, World Wide Web and in the media. As the RBI has given me in the writing that if bank fails to resolve your issue, you enclosed all issue and sent to banking Ombudsman RBI Patna. You have and have to come on first - certification of gold ornament, second-issuing gold account closer certificate, third- making of payment for liquidity damaged of our gold ornament and daring act done by your bank and bank officials. Thanking you S.K.Singh From: "Head Service Quality" <[protected]@icicibank.com> Sent: Fri, 30 Aug 2013 18:38:31 To: "singh sk" <singh.[protected]@rediffmail.com> Subject: Re: 'ICICICARE=[protected]' Dear Mr. Singh, We acknowledge the receipt of your e-mail of August 23, 2013 addressed to Head Service Quality regarding your Current Account[protected]. As per our telephonic conversation of August 30, 2013, we understand that you had taken two Jewel Loans from the bank under the same Cust ID level vide Current Accounts[protected] and[protected]. We understand that you had cleared the entire outstanding amount of the Current Account[protected]. However, there is an outstanding balance of Rs. 3,84,960.00 in your Current Account[protected]. We would like to confirm that we will be able to issue "No Due Certiificate" only when there is nil outstanding at the Cust ID level. With reference to your query regarding feedback on the branch officials, we thank you for the feedback and assure you that we will take all necessary measures to ensure that you always receive the best-in-class service. We want you to enjoy a totally hassle-free and pleasant banking experience every time you interact with us, without exception. We consider it a privilege to have you as our customer. We are sure you will continue to extend your strong support to our services. We affirm that ICICI Bank acts at all times in good faith, with diligence and without any intent prejudicial to the interests of its customers. Sincerely, Ashok Kumar Reddy Office of Head Service Quality CONFIDENTIALITY INFORMATION AND DISCLAIMER This e-mail message may contain confidential, proprietary or legally privileged information. The e-mail should not be accessed by anyone who is not the original intended recipient. If you have received this message erroneously, please delete it immediately and notify the sender. E-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, alteration, destruction, etc. Before opening any attachments, please check them for viruses and defects.The notice appended to our e-mails is not intended to prejudice the interests of our customers in any manner or to evade our responsibility for any act of omission or commission done with the endorsement of ICICI Bank Limited. -----Original Message----- From: singh sk (singh.[protected]@rediffmail.com) Date: Tuesday, August 27, 2013 09:27 PM To: [protected]@icicibank.com ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com) Cc: [protected]@rbi.org.in ([protected]@rbi.org.in) Subject: Fw: REMINDER-2 Dear Sir., Even after the lapsed of four days, you and your bank branch is too much negligence to resolve my issue. You have no any worry to resolve the customer issue. I will approach to local police with all details, which I have made with you for filing of FIR of diluting the quality of our gold ornament by ICICI Bank. Thanking you S.K.Singh From: "singh sk"<singh.[protected]@rediffmail.com> Sent: Tue, 27 Aug 2013 07:28:25 To: "Head Service Quality"<[protected]@icicibank.com>,"customer.[protected]@icicib...⇄ Cc: "[protected]@rbi.org.in"<[protected]@rbi.org.in> Subject: Re: 'ICICICARE=[protected]' Dear Sir On dated 26/08/2013 your Raja Bazar, Patna bank officer "Mukesh" was talked to me vide telephonic ([protected]) and he tried to dilute my like as I have raised to you. You have been once again requested you that please come on to issue of:- 1. Closer letter of our gold loan from your bank. 2. Certification of quantity and quality of Gold ornament. 3. Delayed in dispersals of gold ornament will compensated by you. Thanking you Best of Regard Sanjay Kumar Singh From: "Head Service Quality" <[protected]@icicibank.com> Sent: Mon, 26 Aug 2013 16:17:32 To: "singh sk" <singh.[protected]@rediffmail.com> Subject: Re: 'ICICICARE=[protected]' Dear Mr. Singh, We acknowledge the receipt of your e-mail of August 23, 2013 addressed to Head Service Quality regarding your Current Account[protected]. We have registered your complaint vide Service Reference Number SR[protected]. We understand that you have the following complaint: a. Unsatisfactory services from the branch staff. We are looking into the complaint and will revert to you on or before by August 28, 2013. Sincerely, Ashok Kumar Reddy Office of Head Service Quality CONFIDENTIALITY INFORMATION AND DISCLAIMER This e-mail message may contain confidential, proprietary or legally privileged information. The e-mail should not be accessed by anyone who is not the original intended recipient. If you have received this message erroneously, please delete it immediately and notify the sender. E-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, alteration, destruction, etc. Before opening any attachments, please check them for viruses and defects.The notice appended to our e-mails is not intended to prejudice the interests of our customers in any manner or to evade our responsibility for any act of omission or commission done with the endorsement of ICICI Bank Limited. -----Original Message----- From: singh sk (singh.[protected]@rediffmail.com) Date: Friday, August 23, 2013 03:57 PM To: [protected]@icicibank.com ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com) Cc: [protected]@rbi.org.in ([protected]@rbi.org.in) Subject: Regarding gold loan To, The Nodal Officer ICICI Bank Ltd Bandra Kurla Complex Mumbai-400051 Sub:- Complain against the Gold Loan account No.[protected] of Raja Bazar branch, Patna. Dear Sir., I have took the gold loan from the Raja Bazar Branch, Patna of ICICI Bank. On dated 23.08.2013, I have deposited the all loan amount and ask to your branch manager to issue me the loan closer letter. He has refused to issue me the loan closing letter stating that I will check the facility, than I have said to him please check it now than he said I will not go for checking right now than I have asked when. Afterwards your branch Manager start misbehaving me. Now I coming to taking back of ornaments. your branch executive Mr. Kumar Manav. I asked them sir, in the acknowledgement your bank written that " This is to confirm that I, Mr/Ms ........................ have received the above mentioned gold ornaments after due verification and satisfaction of the quality and quantity. so how I will get satisfaction regarding the quality of our gold ornament which I have given during the periods of loan is same which I am going to receive now. He replied than sir please bring you your valuer for checking of quality. Then I have left gold ornaments with your branch. Sir Now it is requested you that till 24/08/2013, if you are not satisfying/issuing/ redress me on the following issue mentioned below 1. Closing letter for the loan by your branch manager and pardoning for his misbehave with me. 2. My satisfaction on gold ornament by your bank regarding quality and quantity. 3. Delay in dispersal of my gold ornament will caused and liquidity damage on ICICI Bank and ICICI bank has to be compensated. than I will raised my issue to higher level by questioning that shall RBI left the ICICI bank to do robbery with the consumer and why not RBI will suspend the ICICI bank credit facility. So it is requested you to resolve my issue till 24.08.2013. Thanking you. Sanjay Kumar Singh. Mob..[protected]